Jade Tillman

Gilbert,AZ

Summary

With a strong background in customer service and payment processing, I led the Goodwill cashier team to boost customer satisfaction and streamline daily operations. I’m passionate about resolving customer complaints and leveraging my cultural awareness to enhance engagement. Through clear communication and a focus on teamwork, I consistently achieved positive outcomes and helped create a welcoming, efficient environment for both customers and staff.

Overview

year of professional experience

Work History

Customer Service Cashier

Cupbop

Tempe, AZ

11.2024 - Current

Provide exceptional customer service by engaging with customers in a friendly and welcoming manner, guiding them through the ordering process to ensure a smooth and positive experience.
Responded promptly to customer inquiries, providing clear and helpful answers to resolve issues efficiently.
Effectively diffused high-tension situations, achieving positive outcomes through calm and professional communication.
Thrived in a fast-paced environment, consistently maintaining efficiency and attention to detail under pressure.
Skilled at multitasking by ensuring food is prepared to the highest standards while simultaneously serving customers and managing checkout processes.

Cashier Team Lead

Goodwill

Gilbert, AZ

10.2023 - 05.2024

Led the cashier team during shifts, providing direction on tasks and ensuring breaks were scheduled at appropriate times for optimal workflow.
Delivered friendly and attentive customer service to all customers, promoting satisfaction and loyalty.
De-escalated tense situations with aggressive individuals in a professional and safe manner, ensuring a positive outcome.

Education

Associate of Arts - Film And Media Studies

Arizona State University