Jade Torrence
West Springfield,MA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Professional driver offering several years of experience completing daily delivery tasks on time and safely. Knowledgeable in efficient routes within assigned territory. Skilled at following traffic laws and maintaining top-quality client services.
Seasoned professional with several years of transportation experience. Solid safety record with strong commitment to successful operations and customer satisfaction. Highly organized individual with defensive driving expertise.
Overview
12
12
years of professional experience
Work History
Community Responder
City of Northampton
Northampton, Massachusetts
12.2024 - Current
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Conflict Resolution
- Community and State Resource Navigation
- Emotional Support
- Recovery Resource Navigation
CDL Instructor
SATCo
Springfield, Massachusetts
04.2024 - 12.2024
- Provided instruction to CDL students in a classroom setting.
- Developed lesson plans for CDL classes, including safety regulations and driving techniques.
- Maintained records of student attendance and performance.
- Conducted pre-trip inspections of vehicles prior to each class session.
- Coached students on defensive driving strategies.
- Analyzed accident reports and discussed ways to prevent similar incidents from occurring in the future.
- Ensured all training activities were conducted within established guidelines, policies, and standards.
Operations Supervisor
VATCo
Northampton, Massachusetts
03.2023 - 04.2024
- Monitored staff performance and provided feedback for improvement.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Maintained accurate records of employee attendance and performance reviews.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Assisted in the hiring process by conducting interviews and making recommendations for new hires.
- Trained new employees on proper job functions, company policies, and procedures.
Coach Operator
VATCo
Northampton, MA
01.2020 - 04.2023
- Conducted pre-trip inspections of assigned vehicle to ensure safety and compliance with regulations.
- Provided courteous and safe transportation for passengers to their destination.
- Provided customers with information about destinations, attractions, landmarks, and points of interest.
- Complied with all company policies and regulations regarding safety standards.
- Assisted disabled passengers by providing wheelchair access if required.
- Reported any accidents or incidents immediately upon occurrence.
- Obeyed DOT rules and regulations, and local laws to maximize safety.
Shipping and Receiving Manager
GAP
Holyoke, Massachusetts
03.2021 - 12.2022
- Supervised a team of warehouse workers to ensure efficient workflow and timely completion of tasks.
- Performed regular audits on inventory levels to ensure accuracy of records.
- Organized storage areas within the warehouse for easy access to products when needed.
- Updated relevant databases with information concerning orders received or shipped out each day.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing storage and sales.
Lead Sales Associate
Old Navy
Holyoke, Massachusetts
01.2019 - 03.2021
- Greeted customers and provided product information.
- Assisted with the training of new sales associates.
- Provided customer service to ensure satisfaction.
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Supervised a team of sales associates on daily tasks and operations.
ABA Technician
Autism Learning Partners,
Holyoke, MA
09.2018 - 11.2019
- Assisted in designing individualized behavior plans for clients.
- Conducted assessments and observations to evaluate the progress of each client's plan.
- Monitored data collection systems and reported results to supervisors.
- Implemented interventions designed by Board Certified Behavior Analysts.
- Maintained accurate records of all activities related to client treatment plans.
- Created visual supports such as picture schedules, first and then boards.
- Instructed family members on how to implement behavior plans at home.
- Developed appropriate teaching materials for use in ABA therapy sessions.
- Assisted BCBAs with research projects related to Applied Behavior Analysis techniques and practices.
- Collected and analyzed data from various sources as part of research projects.
Coach Operator
Starmetro
Tallahassee, Florida
09.2014 - 09.2018
- Conducted pre-trip inspections of assigned vehicle to ensure safety and compliance with regulations.
- Provided courteous and safe transportation for passengers to their destination.
- Communicated effectively with dispatch personnel regarding route changes or delays due to traffic issues or weather conditions.
- Complied with all company policies and regulations regarding safety standards.
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
Hooksett, NH05-2027
High School Diploma -
Sabis Intl Charter School
Springfield, MA06-2006
Timeline
Community Responder
City of Northampton
12.2024 - Current
CDL Instructor
SATCo
04.2024 - 12.2024
Operations Supervisor
VATCo
03.2023 - 04.2024
Shipping and Receiving Manager
GAP
03.2021 - 12.2022
Coach Operator
VATCo
01.2020 - 04.2023
Lead Sales Associate
Old Navy
01.2019 - 03.2021
ABA Technician
Autism Learning Partners,
09.2018 - 11.2019
Coach Operator
Starmetro
09.2014 - 09.2018
High School Diploma -
Sabis Intl Charter School
Bachelor of Arts - Psychology
Southern New Hampshire University