Jade Tran
Newport
Summary
Pharmacy professional with solid track record in assisting with prescription preparation and patient communication. Known for reliability and adaptability in fast-paced environments, consistently contributing to team success. Skilled in inventory management, customer service, and maintaining accurate records.
Professional with strong experience in pharmacy operations, highly skilled in medication dispensing, patient interaction, and inventory management. Demonstrates exceptional teamwork, reliability, and adaptability in fast-paced environments. Known for strong communication, organizational skills, and commitment to achieving results.
Experienced with prescription processing and patient assistance, ensuring efficient pharmacy operations. Utilizes strong organizational skills and attention to detail in inventory management and administrative tasks. Knowledge of pharmacy software and communication techniques to support team goals and patient care.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Pharmacy Assistant
Cincotta Discount Chemist
Neutral Bay, NSW
07.2019 - 02.2026
- Manage pharmacy inventory, including incoming deliveries, and assist in requesting stock.
- Maintain accurate records of patient data and ensure confidentiality is maintained.
- Assist the pharmacist with dispensing prescriptions and advise the patient on the safe medication use and potential side effects.
- Process sales using a POS system, ensuring accurate cash handling and customer satisfaction.
- Organise incoming inventory on the shop floor.
- Processed payments for prescriptions and accurately completed cash and credit card transactions.
- Organized pharmacy area to maintain clean and orderly environment.
- Supported pharmacists with day-to-day activities and pharmacy office management functions.
- Generated labels for prescriptions and maintained accurate records.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Input patient information into computer system for prescription orders.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Established and maintained patient profiles, updating organizational database with current information.
- Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
- Located and processed ready prescriptions to customers, distributed medication information documentation and facilitated medication consultations.
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
- Developed training materials for staff development, fostering a knowledgeable workforce in pharmacy practices.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Enhanced customer satisfaction by providing efficient and accurate prescription filling services.
- Updated computer system with current customer, payment and inventory information.
- Supported operations with filing, copying and faxing.
- Aided in the reduction of prescription errors by meticulously verifying patient information and medication details.
- Collaborated with healthcare professionals to provide seamless patient care, addressing inquiries regarding medications and dosages.
- Developed patient education materials on medication management and disease prevention.
- Optimized supply chain for pharmacy goods, negotiating with suppliers for better terms.
- Contributed to pharmacy's monthly newsletter, writing articles on health and wellness topics.
- Conducted regular medication inventory audits to prevent stock shortages and overages.
- Increased customer satisfaction, providing compassionate care and detailed medication instructions.
- Facilitated smooth workflow, organizing prescription orders for efficient processing.
- Enhanced team communication, organizing regular meetings to discuss workflow improvements.
- Trained new pharmacy assistants, sharing best practices for medication dispensing and customer service.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Assisted pharmacists in preparing complex medication compounds, adhering to precise formulations.
- Maintained strict confidentiality and compliance with HIPAA regulations, ensuring patient privacy.
- Improved patient safety with diligent verification of prescriptions for accuracy and interactions.
- Supported community health, participating in local health fairs and pharmacy outreach programs.
- Participated in continuous education workshops to stay updated on latest pharmacy practices and regulations.
Pharmacy Assistant
Priceline Pharmacy
Sydney CBD (Town Hall), NSW
05.2022 - 07.2024
- Receive customer prescriptions and assist the pharmacy with the dispensary, including dosage advice.
- Confirm the receipt of incoming stock and organise it on the shop floor.
- Process payments and maintain the register by accurately recording money and cash handling.
- Data entry of patient information, ensuring prescriptions are filled correctly.
- Attend to patient queries, both in the store and over the phone.
- Maintain a high standard of cleanliness of the shop floor and prescription area.
- Assisted pharmacists in preparing and dispensing medications accurately.
- Managed inventory levels, ensuring timely restocking of pharmaceutical products.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained compliance with health regulations and safety standards within pharmacy operations.
- Trained new staff on pharmacy procedures, enhancing team efficiency and knowledge sharing.
- Implemented process improvements that streamlined workflow and reduced medication errors.
- Collaborated with healthcare professionals to ensure optimal patient care and medication management.
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Received incoming supplies and stocked in correct locations.
- Assisted pharmacy staff with preparing medications and filling orders.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Merchandised over-the-counter goods and rotated stock.
- Facilitated effective communication between team members, fostering a collaborative work environment within the pharmacy.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in the training and mentoring of new pharmacy assistants, fostering a culture of continuous learning and professional development.
- Improved operational efficiency by assisting with routine administrative tasks such as filing, data entry, and report generation.
- Trained new pharmacy staff on computer system and drug management protocols.
- Coordinated with insurance companies to resolve billing and reimbursement issues.
- Reduced waiting times for patients by implementing more efficient prescription filling process.
Retail Assistant (Work Experience)
Myer
Bankstown, NSW
05.2015 - 12.2015
- Execute the visual merchandising of promotional material on product displays.
- Greet and assist customers in a friendly and approachable manner.
- Assist staff in tidying and maintaining the store to a high standard of cleanliness and presentation.
- Work collaboratively with the team to replenish incoming stock onto shelves.
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Managed inventory levels through accurate stock assessments and replenishment processes.
- Collaborated with team members to maintain store presentation standards and visual merchandising.
- Implemented promotional displays and signage to drive sales and engage customers effectively.
- Led team meetings to coordinate tasks, share best practices, and improve overall efficiency.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
Education
Diploma - Project Management
Global Training Institute Australia
QUEENSLAND 07-2026
Diploma - Educational Leadership And Management
Global Training Institute
Queensland 06-2025
Diploma - Business
Global Training Institute
Queensland 09-2025
Certificate III - Community Services
TAFE NSW
Meadowbank, NSW01-2018
Certificate II - Retail Services
TAFE NSW
TVET, NSW01-2017
Skills
- Teamwork
- Fluent in Vietnamese
- MS Office Suite
- Strong Interpersonal Communication Skills
- Excellent Time Management
- Strong Attention to Detail
- Adaptability
- Strong Work Ethic
- Stocking shelves
- Answering customer questions
- Data entry
- Product restocking
- Prescription interpretation
- Patient counseling
- Organizing supplies
- Medication labels
- POS system operation
- Medication dispensing
- Supply restocking
- Drug inventory control
- Supply management
- Interpreting orders
- Pharmacy law compliance
- Customer relationship management
- Supporting pharmacy operations
- Prescription fulfillment
- Medication storage
- Stocking inventory
- Operating register
- Labeling and counting
- Safety protocol adherence
- Ordering and stocking medications
- Processing orders
- Preparing bulk medications
- Point-of-sale system
- Pharmacy operations
- Labeling prescriptions
- Multitasking
- Customer service
Accomplishments
- Supervised team of 20 staff members
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Certified pharmacy assistance, Cincotta chemist - 6 years
Languages
English
Native or Bilingual
Vietnamese
Limited Working
Timeline
Pharmacy Assistant
Priceline Pharmacy
05.2022 - 07.2024
Pharmacy Assistant
Cincotta Discount Chemist
07.2019 - 02.2026
Retail Assistant (Work Experience)
Myer
05.2015 - 12.2015
Certificate III - Community Services
TAFE NSW
Diploma - Project Management
Global Training Institute Australia
Diploma - Educational Leadership And Management
Global Training Institute
Diploma - Business
Global Training Institute
Certificate II - Retail Services
TAFE NSW