Jade Turner
Los Angeles,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and
multi-task in fast-paced working environment. Successfully works as part of team
to reach personal and business goals. Known for successfully handling escalated
customer support issues.
Overview
10
10
years of professional experience
Work History
Shift Supervisor
STARBUCKS COFFEE COMPANY
Culver City, CA
11.2021 - Current
- Completed store opening and closing procedures and balanced tills.
- Helped store management meet standards of service and quality in daily operations.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within
- Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns
- Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality
Wireless Sales Lead
Market source
Culver City, CA
08.2020 - 12.2021
- Brought value and market knowledge to every new location and taught this knowledge to others
- Trained new employees for increased team and sales productivity
- Collaborated with team members to achieve target results
- Performed cash transactions for devices, payments, deposits, and change orders
- Exceeded goals through effective task prioritization and great work ethic
- Resolved problems, improved operations and provided exceptional service
Bartender/Server
California Pizza Kitchen
Redondo Beach, CA
01.2017 - 02.2021
- Provided constant, attentive and exceptional service to guests while serving beverages
- Completed all side work in a timely and satisfactory manner to insure a clean, neat work area that is adequately stocked at all times
- Stayed informed and up-to-date with daily changes in menus, pricing, special events, and promotions
- Handled cash and credit card transactions efficiently.
Customer Service Representative
Ashley Furniture Homestore
City Of Los Angeles, CA
08.2013 - 03.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Education
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El Camino College
Skills
- Purchasing and Processing
- Customer-First Approach
- Telecommunications
- Cash management
- Critical Thinking
- Effective communication skills
- Advance multitasking
Timeline
Shift Supervisor
STARBUCKS COFFEE COMPANY
11.2021 - Current
Wireless Sales Lead
Market source
08.2020 - 12.2021
Bartender/Server
California Pizza Kitchen
01.2017 - 02.2021
Customer Service Representative
Ashley Furniture Homestore
08.2013 - 03.2017
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El Camino College
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