Jade Vazquez
San Tan Valley,Arizona
Summary
Driven individual with track record in delivering top-notch customer service, resolving customer issues, and increasing customer satisfaction. Skilled in problem-solving and quickly learning new technologies. Committed professional with experience in customer service and sales. Demonstrated ability to take initiative and effectively prioritize tasks to ensure projects are completed on time. Possesses excellent interpersonal and communication skills, which have enabled successful team collaboration.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Arizona Dynamic Gymnastics
03.2023 - Current
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Developed strong working relationships with team members, fostering a positive work environment.
- Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Boosted staff morale through effective teamwork and clear communication amongst colleagues in various departments.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
TEAM MEMBER
Panda Express
02.2023 - 04.2023
- Performed opening and closing duties, including store cleaning and restocking
- Communicated effectively with customers, supervisors, and team members
- Arrived on time for shifts and adhered to company dress code guidelines
- Operated POS systems and input information into company computer programs
- Greeted customers and answered questions regarding products and promotions
- Counted money in cash drawers and communicated correct amounts to supervisors for reports
- Maintained knowledge of company policies and procedures to promote productivity and safety.
PHOTOGRAPHER/OPERATIONS MANAGER
PortraitEFX Professionals
11.2017 - 03.2023
- Developed a reputation for punctuality and hard work
- Working with team members and customers to find workable solutions
- Worked with clients to ensure that they were happy with the photos
- Provided excellent service and attention when dealing with customers face-to-face or over the phone
- Site evaluations, customer surveys, and team audits were all things I did
- Formed strong bonds with my coworkers and managers
- Was able to successfully communicate with all members of my team in order to navigate job responsibilities and complete daily tasks
- Kept work areas clean, organized, and safe to promote efficiency and team safety
- Worked well with other employees to ensure a smooth and efficient service
- Quickly learned all required tasks to maximize performance
- Reviewed customer and staff feedback to improve operational strategies and eliminate obstacles
- Prepared staff work schedules and assigned specific duties
- Demonstrated and supported continuous improvement and growth mindset
- Provided employees with guidance in handling difficult problems or in resolving escalated complaints or disputes.
Education
COMPLETED COURSEWORK TOWARDS ASSOCIATE IN SCIENCE (A.S.) IN PSYCHOLOGY -
Central Arizona Community College
San Tan Valley, AZSkills
- Customer service
- Multitasking
- Adaptive Team Player
- Attention to Detail
- Willingness to Learn
- Teamwork and Collaboration
- Organizing Work Stations
- Time Management
- Detail-oriented Communication
- Stocking and Replenishing
- Safety Understanding
- Quality Standards
- Spreadsheet Tracking
- Oral and Writing Communication
- Skilled in iClassPro
- File Organization
Certification
Food Handler Card
References
Marissa Carson, Business Owner/Operator Former Boss, (480) 313-2238, rissa_mako@yahoo.com
Timeline
Front Desk Receptionist
Arizona Dynamic Gymnastics
03.2023 - Current
TEAM MEMBER
Panda Express
02.2023 - 04.2023
PHOTOGRAPHER/OPERATIONS MANAGER
PortraitEFX Professionals
11.2017 - 03.2023
COMPLETED COURSEWORK TOWARDS ASSOCIATE IN SCIENCE (A.S.) IN PSYCHOLOGY -
Central Arizona Community College
Food Handler Card
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