Jade Vazquez
Tucson,AZ
Summary
- Driven individual with a track record in delivering top-notch customer service, resolving customer issues, and increasing customer satisfaction.
- Skilled in problem-solving and quickly learning new technologies.
- Committed professional with experience in customer service and sales.
- Demonstrated ability to take initiative and effectively prioritize tasks to ensure projects are completed on time.
- Possesses excellent interpersonal and communication skills, which have enabled successful team collaboration.
Overview
7
7
years of professional experience
Work History
Community Associate
Regus Group
Mesa, AZ
06.2024 - Current
- Provided administrative support to the community manager during daily operations.
- Managed multiple projects simultaneously while meeting deadlines and expectations set by the management team.
- Established positive rapport with clients by responding promptly to inquiries via phone or email.
- Ensured that all customer service standards were met during each interaction with members of the public.
- Developed and organized documents.
- Sorted and distributed mail to tenants.
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Organized conference room reservations for meetings or events.
- Created badges for temporary personnel who entered the building on a daily basis.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Sorted incoming mail and directed to correct personnel each day.
Front Desk
Arizona Dynamics Gymnastics
Mesa
03.2023 - 01.2024
- Monitored and maintained the lobby area and front desk to ensure a clean environment
- Responded to customer inquiries and assisted promptly
- Enhanced customer satisfaction by providing efficient and professional front desk services
- Streamlined office operations for improved productivity with effective organization and communication skills
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution
- Increased guest retention by maintaining a welcoming and organized reception area
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits
- Developed strong working relationships with team members, fostering a positive work environment
- Assisted management in implementing new policies and procedures, contributing to overall operational improvements
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk
- Boosted staff morale through effective teamwork and clear communication among colleagues in various departments
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process
- Resolved customer issues quickly and notified the supervisor immediately when problems escalated
- Answered multi-line phone systems and transferred callers to the appropriate department or staff member.
Photographer/Operations Manager
PortraitEFX Professionals
Chandler
11.2017 - 03.2023
- Developed a reputation for punctuality and hard work
- Worked with clients to ensure that they were happy with the photos
- Conducted site evaluations, customer surveys, and team audits
- Successfully communicated with all members of my team to navigate job responsibilities and complete daily tasks
- Worked well with other employees to ensure a smooth and efficient service
- Reviewed customer and staff feedback to improve operational strategies and eliminate obstacles
- Demonstrated and supported continuous improvement and growth mindset
- Worked with team members and customers to find workable solutions
- Provided excellent service and attention when dealing with customers face-to-face or over the phone
- Formed strong bonds with coworkers and managers
- Kept work areas clean, organized, and safe to promote efficiency and team safety
- Quickly learned all required tasks to maximize performance
- Prepared staff work schedules and assigned specific duties
- Provided employees with guidance in handling difficult problems or in resolving escalated complaints or disputes
- Resolved customer issues quickly and notified the supervisor immediately when problems escalated
- Answered multi-line phone systems and transferred callers to the appropriate department.
Education
Associate in Science (A.S.) in Psychology (in progress) -
Central Arizona Community College
San Tan Valley, AZ05.2022
High School Diploma -
Learning Foundations and Performing Arts
Gilbert, AZ05.2018
Skills
- Customer service
- Multitasking
- Adaptive
- Team Player
- Attention to Detail
- Willingness to Learn
- Teamwork and Collaboration
- Organizing Work Stations
- Time Management
- Detail-oriented
- Communication
- Stocking and Replenishing
- Safety Understanding
- Quality Standards
- Data Entry
- Fast Learner
References
- Marissa Candia, PortraitEFX Professionals, 480.313.2238, rissa_mako@yahoo.com
- Vicki Maddox, Arizona Dynamics Gymnastics, 206.940.4614
Timeline
Community Associate
Regus Group
06.2024 - Current
Front Desk
Arizona Dynamics Gymnastics
03.2023 - 01.2024
Photographer/Operations Manager
PortraitEFX Professionals
11.2017 - 03.2023
Associate in Science (A.S.) in Psychology (in progress) -
Central Arizona Community College
High School Diploma -
Learning Foundations and Performing Arts