Jade Velarde
Tucson,AZ
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Michaels Arts and Crafts
Tucson, AZ
09.2024 - 11.2024
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Monitored staff performance to ensure adherence to customer service standards.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Ensured prompt resolution of customers' inquiries via phone, or in-person.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
Assistant Manager
Family Dollar
Tucson, AZ
04.2023 - 01.2024
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Communicated regularly with customers to gain insights into their needs.
- Supervised daily operations including scheduling shifts, assigning duties.
Customer Service Associate
Walmart
Tucson, AZ
02.2022 - 04.2023
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Answered phone calls from customers promptly and courteously.
- Handled cash register operations accurately during peak times.
- Kept work area neat, clean, and well-stocked at all times.
Customer Service Associate
Lowe's Home Improvement
Tucson, AZ
12.2022 - 02.2023
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Resolved customer inquiries in a timely manner.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Answered phone calls from customers promptly and courteously.
- Handled cash register operations accurately during peak times.
- Kept work area neat, clean, and well-stocked at all times.
- Performed additional duties as assigned by management team.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Followed policies and procedures to meet or exceed established performance requirements.
Education
GED -
Pima Community College
Tucson05-2025
Skills
- Customer service
- Bilingual
- Teamwork
- Communication
- Work Prioritization
- MS Office expert
- Sales proficiency
- Billing and filing
- Cash Handling
Certification
- Level One Finger Print Clearance Card - October 2022 to October 2028
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Manager
Michaels Arts and Crafts
09.2024 - 11.2024
Assistant Manager
Family Dollar
04.2023 - 01.2024
Customer Service Associate
Lowe's Home Improvement
12.2022 - 02.2023
Customer Service Associate
Walmart
02.2022 - 04.2023
- Level One Finger Print Clearance Card - October 2022 to October 2028
GED -
Pima Community College