Jade Verfaillie
Crest Hill,IL
Summary
Experienced healthcare staffing coordinator skilled in shift coverage, staffing software, EHR systems, and HIPAA compliance. Strong in agency coordination, problem-solving, and keeping nursing operations fully supported.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Staffing Coordinator
Pearl HealthCare
Joliet, Illinois
05.2025 - Current
- Managed call-offs, open shifts, schedule changes, and last-minute coverage needs to ensure continuous staffing support.
- Coordinated agency staffing and communicated urgent staffing needs to external partners to maintain operational coverage.
- Communicated schedules, shift assignments, coverage updates, and staffing expectations to employees and managers.
- Supported daily staffing for nursing and CNA departments to maintain shift coverage and operational needs.
- Created, maintained, and updated employee block, rotating weekend, and department schedules.
- Monitored staffing coverage and escalated unresolved vacancies or scheduling issues to leadership for timely resolution.
- Maintained accurate staffing records, schedule documentation, and employee availability information.
- Supported compliance with facility staffing procedures, scheduling policies, and documentation requirements.
Health Information Manager
Aliya Healthcare
Palos Park, Illinois
08.2023 - 01.2025
- Verified completeness, accuracy, and compliance of medical charts to uphold quality standards.
- Completed quality assurance reviews of medical records for completeness, accuracy, and compliance with regulatory standards.
- Conducted audits of medical records to ensure adherence to proper billing processes.
- Created, maintained, and updated patient medical records in line with HIPAA regulations.
- Supported patient health record management using Aliya Healthcare EHR system.
- Updated patient data across electronic health information systems.
- Monitored release of information requests to ensure compliance with regulations. of information requests and confidentiality forms.
- Trained staff on health information workflows and record handling.
- Developed and enforced departmental policies and procedures to enhance health information management practices.
Lead Receptionist
Symphony Healthcare
Palos Park, Illinois
08.2021 - 07.2023
- Greeted patients and supported check-in processes at Symphony Healthcare.
- Welcomed visitors, clients, and customers in a friendly, professional manner.
- Answered incoming calls quickly and transferred each call to appropriate personnel or the department.
- Answered multiline phone systems and routed calls to correct departments.
- Trained reception staff on Symphony Healthcare procedures and front-desk tasks.
- Coordinated daily shift schedules for reception staff, optimizing coverage based on workload demand.
- Handled filing, report printing, and file scanning for administrative support.
- Maintained reception area cleanliness through regular dusting, vacuuming, and upkeep.
- Developed strong vendor relationships, ensuring timely delivery of goods and services.
Education
High School Diploma -
Lockport Township
Lockport, IL05-2020
Skills
- Staffing software
- EHR systems
- HIPAA compliance
- Shift coverage
- Scheduling software
- Vendor management
- Cost management
- Organizational skills
- Problem solving
- Multitasking
- Teamwork and collaboration
- Employee relations
Certification
- CPR Certified
Timeline
Staffing Coordinator
Pearl HealthCare
05.2025 - Current
Health Information Manager
Aliya Healthcare
08.2023 - 01.2025
Lead Receptionist
Symphony Healthcare
08.2021 - 07.2023
High School Diploma -
Lockport Township