Jade Vernon
Orlando,FL
Summary
Experience Strategic professional in human resources management, known for high productivity and efficiency in task completion. Possess specialized skills in employee relations, compliance with labor laws, and talent acquisition strategies. Excel in communication, leadership, and problem-solving to enhance organizational effectiveness.
Overview
14
14
years of professional experience
Work History
Human Resources Generalist
Encore Global
Florida
01.2023 - Current
- Address human resources inquiries from management and team members
- Investigate employee relations issues, implement corrective actions, and facilitate terminations
- Conduct new hire orientations, including facility tours and mandatory training
- Manage the termination process by removing access and processing terminations in the UKG system
- Collaborate with HRBPs and operations to develop employee retention strategies
- Oversee performance management tasks
- Update the UKG system for PTO, pay increases, status changes, promotions, and management alterations
- Create and distribute internal communications regarding status changes and company policies
- Assist the Workers' Compensation department in claims processing and documentation
- Maintain team member records in the HRIS and electronic filing systems
- Process I-9 verifications and track expiring documentation
- Analyze data to provide relevant HR metrics
- Educate managers on legal practices and workplace behaviors
- Escalate HR issues with appropriate risk assessment
- Support general administrative tasks within the department
- Researched best practices in human resources management to identify areas of improvement within the organization.
- Provided guidance on labor laws and regulations to ensure compliance with applicable federal, state and local rules.
- Maintained employee records in accordance with applicable legal requirements.
- Maintained up-to-date knowledge of current trends in Human Resources management techniques and strategies.
- Have knowledge of multistate employment laws and conduct regular reviews of law changes to ensure company compliance.
- Assisted in developing succession planning strategies for key positions within the organization.
- Evaluated current HR processes and recommended changes when necessary to improve efficiency.
- Held exit interviews and documented information discussed with employees.
- Compiled reports to provide management with accurate information and comply with policies and procedures.
- Managed offer letter creation and delivery, ensuring accuracy and compliance.
Human Resources Generalist
Burris Logistics
Florida
11.2020 - 11.2022
- Administer and maintain FMLA and Leave of Absence
- Process unemployment claims, representing the company in claim hearings and filing appeals when applicable
- Respond to human resources-related inquiries by Management and Team Members
- Partake in staff meetings
- Investigated and provided resolutions to employee relations; including Corrective Actions and facilitating terminations
- Conducted New Hire orientation, completing tour of facilities, hosting lunch, and required training
- Coordinate Benefit open enrollments, changes, and assisted with informative presentations for employee benefits programs
- Complete terminations Process, removing accesses and processing termination in ADP
- Identified staff vacancies for hourly Warehouse associate positions and salaried Supervisor positions, conduct pre-employment screening interviews and select applicants in conjunction with Operations
- Partner with the Operations to create and develop an employee retention strategy
- Process payroll via ADP Vantage for hourly weekly and salaried biweekly Team Members
- Process retro payment; missing incentives, commissions, layover, and weekly hours or PTO
- Undertake tasks around performance management
- Manage changes in ADP, entering PTO, pay increase, status changes, promotions, or management changes
- Created and distributed internal communications regarding status changes, benefits, or company policies
- Administer and maintain Workers' Compensation process and updates
- Process applicants through the New Hire process, including extending Offer Letters, background checks, onboarding documentation
- Facilitate monthly Team Member Engagement Committed, rolling out monthly activities with designated budget
- Created onsite Recruiting process, including interview guide and questionnaire, building and maintaining a pipeline
- Maintaining Team Members records in HRIS and electronic filing systems; corrective actions, payroll and medical records
- Update and maintain job postings via ATS, GPS and various job boards
- Coordinate with Operations and the Safety Manager to ensure Annual Safety Training is complete and assign to Warehouse Associates
- Manage badge system, providing replacements and process terminations
- Process I9 verification and tracking of expiring documentation
- Created quarterly site Newsletter
- Gather and analyze data with useful HR metrics, including 30 day surveys, payroll, and employee turnover rates
- Organize quarterly and annual employee performance reviews
Corporate Human Resources Specialist
New Florida Majority
03.2020 - 12.2020
- Company Overview: Remote
- Created and loaded multiple State and company payroll batches using ADP Workforce Now and Paychex for, one-time payments, salary, hours worked, overtime and deductions adjustment
- Reviewed, analyzed and checked payroll reports for accuracy and made necessary adjustment or corrections through the Payroll Register or other processes
- Maintained employee records in ADP Workforce and Paychex and Electronic filing system
- Oversaw I-9/E-Verify compliance and maintains electronic and secure I-9 related records
- Assisted with new hire benefits orientation, enrollment, changes
- Managed termination process including exit interview analysis and equipment collection
- Partook will weekly and monthly management meetings
- Worked with our leave vendor to administer FMLA, ADA, Worker Comp, personal leaves, parental leaves, etc
- Provided direction and approval of non-exempt progressive disciplinary actions
- Preformed Verification of Employment for employees or outside requests
- Responsible for hands-on recruiting efforts and using software for applicant tracking, checking status and sending rejection letters
- Supported managers in the recruitment process by assisting in all aspects of the employee life cycle to include screening, job offers, and onboarding of new hires, pay changes and status changes
- Partnered with Operations to determine their open position and needs
- Conducted all pre-employment processes including testing and conducting reference checks
- Assisted with creating Job Descriptions
- Responded to all employee and management requires within a timely manner
- Executed and presented additional projects or assignment when assigned
- Scheduled and coordinated virtual and phone interviews with hiring
- Remote
Corporate Human Resources Generalist
PCMD Management (Subway)
Orlando, USA
10.2018 - 01.2020
- Company Overview: Orlando, FL
- Provided performance management guidance to line management; coaching, counseling, and progressive disciplinary action
- Processed associate status changes, such as termination, new hires, change of address, salary changes, transfers, name changes, etc
- Created storewide Employee Engagement initiatives to build morale, increase productivity, and retention
- Developed and implemented personnel policies and procedures
- Administered various plans and procedures for all organization personnel
- Administered and maintained FMLA and Leave of Absence, Forms and Medical Certification, Release Forms, Benefit Premiums collection, and status changes in HRIS
- Administered and maintained Workers Compensation, conducting investigation, partnering with the Workers Compensation claims Rep., collecting documents, and providing on going reports in the carrier
- Scheduled and tracked employees performance reviews, updated employees pay changes in the HRIS
- Represented organization at Unemployment hearings, gathering documents, responding to the State, attending hearings, and appealing decisions
- Maintained continuous communications with Operations, Area Managers, GMS, and Ams with Human Resources questions or concerns
- Partook in staff meetings
- Handled Employee Relations investigation, Sexual Harassment, Theft, employees concerns and provided resolutions
- Processed and maintain Child Support Orders and garnishments
- Assisted with Benefit Open Enrollment and administration; payments and processing new employees
- Completed onboarding sessions with Snagajob
- Identified staff vacancies and recruit, interview and select applicants in conjunction with Operations
- Conducted exit interviews for GMS and AMs
- Managed the EEOC claims, including gathering documents and records, responding to claims, conducting interviews, and completing EEOC intake meetings
- Managed the company’s Employee referral program including quarterly campaigns, contests
- Reviewed and approved terminations, completed termination process
- Managed Gift card program
- Maintained annual OSHA logs
- Communicated employee birthdays and anniversaries, distributing and ordering pins or plaques
- Orlando, FL
Human Resources Generalist
Sitel
Pompano Beach, USA
08.2016 - 12.2017
- Company Overview: Pompano Beach, FL
- Provided counseling to management on complex employee relations issues, investigates concerns raised by employees or management and initiates action as required reported in person or Ethics Hotline
- Maintained site wide Compliance
- Maintained employee records in Boost and paper files
- Oversaw I-9/E-Verify compliance and maintains electronic and secure I-9 related records
- Assisted with new hire benefits orientation, enrollment, changes and terminations
- Managed termination process including exit interview analysis and equipment collection
- Represented the company in Unemployment Hearings
- Lead and develop cultural events, philanthropic efforts, community events, and other speaking engagements
- Worked with our leave vendor to administer FMLA, ADA, Worker Comp, personal leaves, parental leaves, etc
- Provided direction and approval non-exempt progressive disciplinary actions
- Pompano Beach, FL
Regional Human Resources Generalist
Universal Protection Service
Maitland, USA
10.2014 - 08.2016
- Company Overview: Maitland, FL
- Maintained confidential records of personnel activity such as hires, promotions, transfers, attendance, performance and discipline issues, training and terminations
- Coached, counseled and guided supervisors before executing employee disciplinary actions
- Was the primary contact for our unemployment contractor, providing appropriate documentation and coordinate participation in unemployment hearings
- Participated and represented HR in administrative staff meetings
- Assisted with Leave of Absence and ADA Request Process
- Partook in full cycle recruitment process including candidate assessment, pre screening, interview scheduling and candidate communication
- Conducted new employee orientation, creating new employee files, administering employee handbooks and ensuring all necessary paperwork is properly filled out and submitted to appropriate persons
- Conducted drug test, background, credit, driver's license, and guard license checks
- Processed updates and changes in WinTeam, HRIS System
- Assisted with employee recognition programs
- Completed recruiting through ICIMS, sourcing and screening candidates, scheduled interviews with the Field Supervisor and Site Captain
- Assisted with EEOC claims by gathering documents and records and the Human Resources Director with interviews
- Assisted with benefits administration, processing and recordkeeping
- Managed and ordered uniform inventory
- Distributed anniversary and birthday cards
- Maitland, FL
Human Resources Coordinator
Alorica
Orlando, USA
10.2011 - 10.2014
- Company Overview: Orlando, FL
- Conducted verification of employment
- Maintained 600 employees' hourly wage and PTO in Kronos
- Sent payroll adjustments, bonus and incentives, and changes to Corporate Payroll Department
- Created new team member badges with correct information as needed for position
- Review, verify and process all new hire paperwork for accuracy and completeness, including coordinating and verifying benefits enrollment information with candidates and examining and electronically verifying I-9's
- Ensure compliance & maintenance of employment files
- Approved and tracked FMLA/LOAs based on established federal and company policies
- Conducted background with LexisNexis and onsite drug testing
- Assist talent acquisition with Taleo in candidate management, pre screening, interview scheduling, requisition creations, and hiring
- Orlando, FL
Education
B.A.S. - Human Resource Management
Purdue Global
Indianapolis, IN07.2025
OSHA Certificate - Human Resources
University of South Florida
Tampa, FL06.2025
Human Resources Generalist Certificate - Human Resources
University of Central Florida
Orlando, FL12.2018
Skills
- Payroll administration
- Employee training
- Performance management
- Employee relations
- Data analysis
- Regulatory compliance
- Retention strategies
- New employee orientations
- Continuous improvement
- Employee hiring
- Employee onboarding
- Project management
- Attention to detail
Timeline
Human Resources Generalist
Encore Global
01.2023 - Current
Human Resources Generalist
Burris Logistics
11.2020 - 11.2022
Corporate Human Resources Specialist
New Florida Majority
03.2020 - 12.2020
Corporate Human Resources Generalist
PCMD Management (Subway)
10.2018 - 01.2020
Human Resources Generalist
Sitel
08.2016 - 12.2017
Regional Human Resources Generalist
Universal Protection Service
10.2014 - 08.2016
Human Resources Coordinator
Alorica
10.2011 - 10.2014
B.A.S. - Human Resource Management
Purdue Global
OSHA Certificate - Human Resources
University of South Florida
Human Resources Generalist Certificate - Human Resources
University of Central Florida