Summary
Overview
Work History
Education
Skills
Timeline
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Jade Villareal

Aberdeen,NC

Summary

  • Driven server with 4 years of experience increasing beverage sales while delivering superior service. Expert at promoting menu items by answering customer questions enthusiastically, taking orders and maintaining communication with guests. Intuitive salesperson upsells 90% of patrons served, increasing earnings for restaurant and tips.
  • Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player for demonstrating honesty and integrity with customers, team members and supervisors.
  • Diligent, with strong experience in maintaining clean and organized living spaces. Having the ability to manage tasks efficiently, contributing to the high standard of cleanliness. Demonstrated attention to detail and time management skills.

Overview

9
9
years of professional experience

Work History

Housekeeper

Personal Business
07.2024 - Current
  • Disinfected and mopped bathrooms to keep homes sanitary and clean.
  • Cleaned and stocked house rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Employed with another aid to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Sufficient with time and scheduling
  • Making connections with Clients
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.

Cocktail Waitress

Cheetahs Gentleman's Club
10.2021 - 02.2022
  • Recommended and served alcoholic beverages to patrons during high-volume shifts.
  • Took drink orders from tables and bar area and relayed to bartenders.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Cleaned tables after service and quickly resetting supplies to maintain restaurant and service flow.
  • Suggested cocktail choices based on customer preference, daily specials and inventory availability.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Took orders, calculated charges, issued table checks and collected payments from customers.
  • Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
  • Prepared both alcoholic and non-alcoholic beverages as specified by patrons.
  • Maintained accurate cash handling practices while efficiently serving customers.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Communicated with patrons to offer friendly service and determine needs.
  • Monitored patron alcohol consumption to encourage safety.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Checked identification prior to serving.
  • Honed bartending skills by assisting bartender with high-volume shifts.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Assessed patrons' needs to always provide proactive service.
  • Provided exceptional service to high volume of daily customers.

Sales Associate

Flowland
04.2021 - 09.2021
  • Helped customers find specific products, answered questions and offered product advice.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Met merchandise processing standards and maintained organized and accessible work area.
  • Developed trusting relationships with customers by making personal connections.

Cashier

Family Video Movie Club
05.2020 - 11.2020
  • Collected payments and provided accurate change.
  • Helped customers find specific products, answered questions and offered product advice.

  • Maintained neat, safe and orderly workspace to prevent accidents and injuries.
  • Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
  • Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
  • Assisted customers by locating items and loading purchases.
  • Greeted customers and retrieved requested products to drive satisfaction.
  • Replenished items to maintain stock availability.
  • Resolved or assisted in handling routine customer concerns within established guidelines.
  • Stocked shelves with new merchandise and checked for outdated or damaged items.
  • Updated product labels to reflect accurate pricing.
  • Updated products with new pricing or temporary promotion signs to increase sales.
  • Stocked merchandise by UPC codes and read labels to match.
  • Broke down and discarded empty packaging and boxes after stocking products.
  • Inspected items received for damage or other issues.
  • Received and stocked merchandise and organized and maintained backroom by following company safety, cleaning and operating procedures.
  • Maintained merchandise presentation by stocking and rotating merchandise.
  • Maintained product line stock and inventory.
  • Moved items from central storage room to shelves for customer purchase.
  • Acknowledged customers, identified needs and assisted with purchasing decisions to deliver exceptional service.
  • Reviewed stocking plans and put merchandise in correct locations.
  • Greeted customers and courteously responded to inquiries.
  • Assisted customers with product, promotion and policy information.
  • Monitored work areas for cleanliness and functionality and removed obstacles for safety.
  • Operated tracking scanners to update and maintain accurate inventory information.
  • Processed payments and bagged items for customer check out.
  • Rotated inventory from oldest to newest to maintain fresh stock.
  • Tracked inventory usage, documented discrepancies and maintained overall count.
  • Identified misplaced products on shelves and returned to correct spot locations to keep floor organized and presentable.

Cashier

Bella Italy
02.2019 - 11.2019
  • Collected payments and provided accurate change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Answered customer questions and provided store information.
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Followed staff performance and service standards to deliver consistent and positive customer experiences.
  • Received food orders from individuals and explained offerings.
  • Gathered ingredients and cleaned and cut food items to prep recipes.
  • Acquired new skills to support team and further accommodate customer needs.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Washed, peeled and seeded fruits and vegetables.
  • Followed recipes and customer requests to prepare meals.
  • Monitored inventory to keep adequate stock of food items and supplies.
  • Created food items following substitutions for dietary needs, food allergies and preferences.
  • Followed food safety regulations pertaining to sanitation, food handling and storage.
  • Operated cash register to process cash, check and credit card transactions.
  • Performed variety of duties related to food service.
  • Documented service, sanitation and meal delivery time for residents.
  • Set up, restocked and cleaned dining areas.
  • Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.

Hostess

Kickback Jack's
03.2016 - 06.2016
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Answered telephone to provide dining information and take reservations.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Explained QR code scanning for electronic menu access.
  • Tracked seated guests and available seating using computer-based and mobile reservation software.
  • Collected reservation information and communicated updates to guests via mobile device or in-person.

Education

High School Diploma -

Richmond Senior High School
Rockingham, NC
06.2016

Skills

  • Flexible Schedule
  • Attention to Detail
  • Order Taking and Fulfillment
  • Cleaning and Sanitizing
  • Payment Processing
  • Customer Service
  • Outgoing and Friendly
  • Team Player
  • Able to Lift 30 Pounds
  • Cool Under Pressure
  • High Energy and Stamina
  • Conflict and Complaint Resolution
  • Workflow Coordination
  • Transactions and Cash Handling
  • Special Requests and Substitutions
  • Relationship Building
  • Age Verification
  • Customer Service and Rapport
  • Service Oriented
  • Order Accuracy and Delivery
  • Warm and Friendly
  • Verbal and Written Communication
  • Upselling Techniques
  • Policy and Procedure Adherence
  • Store Opening and Closing
  • Merchandising
  • Display Setup
  • Problem-Solving
  • Merchandising Knowledge
  • Product Recommendations
  • Time Management
  • Relationship Selling
  • Friendly and Outgoing
  • Reliable and Punctual
  • Cash Register Operation
  • Team Player Mentality
  • Listening Skills
  • Energetic Self-Starter
  • Product Sales
  • Outgoing Personality

Timeline

Housekeeper

Personal Business
07.2024 - Current

Cocktail Waitress

Cheetahs Gentleman's Club
10.2021 - 02.2022

Sales Associate

Flowland
04.2021 - 09.2021

Cashier

Family Video Movie Club
05.2020 - 11.2020

Cashier

Bella Italy
02.2019 - 11.2019

Hostess

Kickback Jack's
03.2016 - 06.2016

High School Diploma -

Richmond Senior High School

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