Jade Villegas
Commerce,CA
Summary
Accomplished Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
Madaluxe Vault
02.2017 - 10.2018
- Assisted Store Manager in achieving store sales goals in conjunction with reaching individual sales goals
- Enforced company policies and procedures through communicating, training, and developmental training exercises
- Strengthened client and store sales by driving calling campaigns to reach out to existing and new clients
- Built a strong relationship with local and international clients in order to promote customer loyalty
- Communicated and defined sales goals and marketing campaigns to ensure they are achieved and increased on a monthly basis by entire sales team
- Ensured there was proper daily floor coverage, sales directive, visual merchandising, customer service and operational functions within the store
Assistant Manager/ Interim Store Manager
Boot Barn
01.2013 - 10.2018
- Lead and developed team to foster a service and selling culture that promotes and retains loyal and new customers through daily team communications of sales goals and projects
- Observed associates and leadership team and provided performance coaching, actionable feedback, as well as recognition of excellency to boost morale
- Implemented and maintained an environment of continuous learning through training for developmental growth
- Delivered weekly merchandise selling trends and demands, sales and forecast, successful promotions and marketing campaigns, shipment levels and expectations, as well as staffing needs
- Monitored timecards daily and adjusted schedule as needed to meet forecasting sales
- Reviewed applications from databases and social media, conducted interviews, onboarded and trained new employees
- Ensured appropriate merchandise stock levels were met weekly
- Ensured merchandising elements impacted the customer experience to drive sales as well as mirror a high level of customer service and selling behaviors to maintain customer loyalty and invite new clients
Store Manager
BCBG MaxAzria
11.2013 - 06.2016
- Observed, coached, and trained team's performance to develop action plan as well as succession plan based on sales and Key Performance Indicator goals on a weekly basis to coach in opportunities to maintain customer excellence
- Completed Daily planner with daily, weekly, and monthly communications to be communicated to entire team to set business plan, expectations, and individual goals
- Set expectations in loyalty customer capture rate to be met by team to increase customer loyalty as well as to surpass 20% capture rate goal, increased goal percentage consistently
- Maintained close communication with District Manager, allocators, and buyers on a weekly basis to meet customer's needs and demand
- Reported and resolved maintenance issues, processed office supply orders as necessary, and resolved transaction errors
- Reviewed and processed timecards
Assistant Manager
Torrid, LLC
05.2007 - 10.2013
- Grew sales and awareness in low traffic months by conducting mass calls and informing promotion offers
- Developed daily sales goals by person/ hour to exceed day and month company goals
- Executed company goals, loss prevention procedures, and sales objectives as well as trained and prepared team on all company expectations (Year, Quarter, Month, and Day, and Conversion)
- Participated in conference calls, floor sets, inventory, and monitor payroll as well as prepared schedules
Academic Advisement Office Assistant
Mount Saint Mary's College
09.2007 - 05.2008
- Responsible for responding questions from students in person and by phone
- Managed academic advisor calendars
- Scheduled meetings and appointments with students and academic advisors
- Provided administrative support to academic advising department as needed
- Supported and organized student events as well as collected payments for events
- Prepared flyers, invitations, and memos
- Assisted with onboarding of new student workers
- Maintained cleanliness of office and managed supply orders.
Education
Bachelor of Science - Business Administration
University of La Verne
2011
Associate degree - Business Administration Internships
Mount Saint Mary’s College
2008
Skills
- Sales Strategies
- Issue Resolution
- Attention to Detail
- Staff Management
- Strategic Planning
- Cash Auditing
Timeline
Assistant Store Manager
Madaluxe Vault
02.2017 - 10.2018
Store Manager
BCBG MaxAzria
11.2013 - 06.2016
Assistant Manager/ Interim Store Manager
Boot Barn
01.2013 - 10.2018
Academic Advisement Office Assistant
Mount Saint Mary's College
09.2007 - 05.2008
Assistant Manager
Torrid, LLC
05.2007 - 10.2013
Bachelor of Science - Business Administration
University of La Verne
Associate degree - Business Administration Internships
Mount Saint Mary’s College
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