Line Operator
JAY VIVANH
Rolling Wok Cafe
Des Moines,IA
Summary
Hands-on operations professional with production supervision, customer service, and technical maintenance experience. Applies clear communication, problem-solving, and process discipline to training, quality control, safety procedures, and accurate documentation in fast-paced environments.
13
years of professional experience
Work History
Line Foreperson/Operator
3 Years 1 Month- Supervise and direct production line personnel to ensure maximum safety, quality, and productivity across assigned work centers
- Monitored product quality, removed defective items, and identified root causes of line issues to enhance overall production standards
- Troubleshoot and correct mechanical and operational issues to minimize downtime
- Trained and coached new line operators on processes and safety standards to ensure adherence to documentation procedures
- Maintained production and maintenance records to ensure compliance with company and regulatory standards
Waiter
12 Years 6 Months- Delivered consistent service quality during peak restaurant capacity to enhance guest satisfaction.
- Provided prompt guest support to elevate overall customer experience.
- Strong guest service outcomes through clear communication with customers from diverse cultures and backgrounds.
- Offered accurate menu support through informed answers, guidance, and recommendations.
- Secure payment processing through cash register and credit card systems.
- Ensured work environment was clean and ready for next day's operations.
- Balanced cash drawer accurately at the end of each shift.
Field Technician
6 Months- Maintained and cleaned air handler units (AHUs) to ensure optimal performance and compliance
- Monitored AHUs to ensure proper operation and performance.
- Perform preventative and major maintenance within AHU's
- Documented daily changes and issues on AHUs to track performance and facilitate timely repairs
- Followed strict regulatory guidelines throughout scope of work to uphold safety standards
Customer Service Representative
2 Years 4 Months- Provided information on bank products and services, answered customer questions, resolved issues, and informed customers about promotions to enhance overall customer experience
- Identified customer needs and recommended suitable banking products and services, contributing to tailored financial solutions and customer retention
- Handled transactions accurately, including deposits, withdrawals, check cashing, payments, and loan payments, ensuring customer satisfaction and compliance with banking standards
- Ensured compliance with bank policies and audit controls for operational integrity.
Sales Associate
2 Years 4 Months- Managed POS sales processing and return transactions with accuracy.
- Delivered personalized service consistent with Polo Ralph Lauren brand expectations.
- Resolved customer concerns through professional, polished communication.
- Chosen apparel that aligns with customer style preferences. and accessory selections to support elevated wardrobe needs.
- Guided customers to specific products, responded to questions, and offered product recommendations.
Education
Associates Degree - General Studies
Undergrad
High School Diploma
Skills
Production Line Supervision
Machine troubleshooting
Preventive Maintenance
Root Cause Analysis
Quality assurance
Production Line Equipment
Production Workflow
Process Documentation
Safety documentation
Safety and Sanitation Compliance
Production Reporting
Inventory Management
Quality assurance
Communication coordination
Team leadership
Problem solving
Conflict resolution
Customer management
Microsoft Office Suite (Excel
Word
Outlook)
Production Techniques
Timeline
Line Foreperson/Operator
B&G Foods
10.2023 - Current
Field Technician
Silent-Aire
02.2022 - 08.2022
Customer Service Representative
BankersTrust
10.2019 - 02.2022
Sales Associate
Polo Ralph Lauren
09.2019 - 01.2022
Waiter
Rolling Wok Cafe
05.2014 - Current
Des Moines Area Community College
Associates Degree from General Studies
North High School
High School Diploma