Jade Walters
Poynette
Summary
Adaptable and detail-oriented individual with a strong background in customer service. Proven ability to aid in workflow efficiency and go above and beyond corporate and client expectations through high work ethic and determination. Skilled in customer service and communication, consistently maintaining customer rapport and company reputation. Solid experience in hands-on training and practical application in a variety of tasks, from kitchen work and baking, to drafting and woodworking. Uses technical skills and adaptability to achieve and maintain efficiency in the workplace. Strong problem-solving skills with an eye for detail.
Overview
5
5
years of professional experience
Work History
Apprentice Luthier
Wittig Guitars
07.2021 - 12.2024
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
- Enhanced practical skills by assisting experienced professionals in various tasks.
- Adhered to company policies, procedures, and safety guidelines during daily work activities.
- Learned proper and safe use and maintenance of power tools, hand tools and safety equipment.
- Learned wide range of simple and complex techniques from on-the-job training.
- Exhibited strong work ethic by consistently arriving on time, completing tasks diligently.
- Prepared worksite by setting up required tools and supplies.
- Received constructive feedback from mentors, leading to improved performance and increased knowledge.
- Completed assigned tasks efficiently and accurately, contributing to overall project success.
- Assisted with problem-solving of challenging projects to develop critical thinking skills.
- Supported in troubleshooting problems, leading to minimal downtime and maintaining project momentum.
- Demonstrated adaptability by quickly learning new techniques and applying them to daily tasks.
- Facilitated smoother project workflows by maintaining clean and organized work environment.
- Offered constructive feedback during project reviews, contributing to continuous improvement efforts.
- Completed all assigned tasks ahead of schedule, allowing for early initiation of subsequent project phases.
- Improved safety standards by consistently adhering to all workplace safety protocols and identifying potential hazards.
- Streamlined apprentice training process, enabling new apprentices to become productive more quickly.
- Assisted with post-construction cleanup and maintenance.
- Inspected completed projects to meet customer expectations.
- Maintained relationships with local suppliers for cost-effective materials.
- Monitored project budgets and expenses.
- Increased revenue by expanding services offered beyond stringed instruments to include brass, woodwind, and percussion repairs when needed.
- Collaborated with customers to design and build unique, personalized instruments tailored to their preferences.
- Expanded clientele base through excellent customer service and word-of-mouth referrals from satisfied customers.
- Optimized workflow efficiency within the workshop by implementing proper tool organization systems that resulted in faster project completion times.
- Improved turnaround time on instrument repairs, resulting in higher customer satisfaction rates.
- Delivered exceptional customer experiences by consistently exceeding expectations in both craftsmanship and communication throughout the instrument creation or repair process.
- Kept abreast of industry trends and innovations to incorporate modern techniques into traditional luthier practices.
Barista/Bakery Assistant
Liv's Drink Emporium (Family Bagelz LLC.)
09.2023 - 09.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
- Streamlined ordering process, reducing wait times and increasing customer satisfaction.
- Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
- Boosted team morale and efficiency with regular training sessions on new coffee preparation techniques.
- Elevated coffee quality and consistency using precise measurements and techniques for every order.
- Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
- Solved equipment malfunctions swiftly, minimizing downtime and ensuring continuous service.
- Conducted regular quality control checks to uphold highest standards of food and beverage service.
- Created seasonal beverage menu, driving increased interest and sales during holiday periods.
- Enhanced customer experience by crafting customized beverage orders to meet individual preferences.
- Used POS system to accurately enter orders and process payments.
- Implemented eco-friendly practices, significantly reducing waste and promoting sustainability within cafe.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Helped management keep adequate supply on hand by notifying of shortages.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Washed dishes and sanitized prep area at end of each shift.
- Decorated baked goods and designed visually appealing displays of finished products.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Enhanced customer satisfaction by providing exceptional service and handling special requests for bakery products.
- Upheld cleanliness standards within the bakery area, ensuring a safe and sanitary workspace for food preparation.
- Operated commercial kitchen equipment and tools.
- Maintained high-quality standards by following proper baking techniques and adhering to strict hygiene guidelines.
- Demonstrated versatility by mastering multiple roles within the bakery, including cashier duties, baking, decorating, and packaging products.
- Developed a loyal customer base due to excellent interpersonal skills while taking orders or responding to inquiries about various baked goods.
- Assisted in increasing bakery sales through effective product merchandising and displaying attractive, fresh baked goods.
- Assisted in reducing waste by accurately measuring ingredients during preparation and utilizing leftover dough for new creations.
- Expedited customer orders through effective communication with the baking team, ensuring timely completion of requested items.
- Lifted and moved items weighing over 150 pounds using proper lifting techniques.
- Strengthened relationships with customers through attentive service, active listening, and thoughtful recommendations based on individual preferences.
- Assisted management in minimizing overhead costs by effectively managing resources, avoiding overproduction of products, and minimizing waste.
- Ensured consistent quality of bakery products by conducting regular taste tests and adjusting recipes when necessary.
- Supported efficient operations by maintaining accurate inventory levels and promptly restocking supplies.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Documented customer orders and conveyed special requests to kitchen staff.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Prepared salads, soups and sandwiches for customers.
- Delivered exceptional service as illustrated through multiple positive reviews and customer calls personally commending service.
Barista
Starbucks, Target
09.2022 - 09.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers..
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
- Elevated coffee quality and consistency using precise measurements and techniques for every order.
- Conducted regular quality control checks to uphold highest standards of food and beverage service.
- Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
- Solved equipment malfunctions swiftly, minimizing downtime and ensuring continuous service.
- Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Helped management keep adequate supply on hand by notifying of shortages.
Line Cook
Thee Upper Crust
06.2020 - 12.2021
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Plated and presented all dishes to match established restaurant standards.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Increased kitchen productivity by keeping tools organized for easy access when needed.
- Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Mentored junior staff members in culinary skills and techniques, fostering professional growth within the team.
- Coordinated with front-of-house staff to ensure timely delivery of orders, enhancing customer satisfaction.
- Collaborated with chef to develop new menu items, leading to increased diner interest and sales.
- Adapted recipes for special dietary needs, enhancing dining experience for guests with restrictions.
- Assisted in training of new line cooks, ensuring they met kitchen's high standards quickly.
Education
GED -
Madison College
Madison09-2023
Skills
- Problem-solving
- Teamwork and collaboration
- Time management
- Safety awareness
- Customer service
- Attention to detail
- Creativity and innovation
- Work site organization
- Calculations and measurements
- Equipment operation
- Quality inspections
- Blueprint reading
Timeline
Barista/Bakery Assistant
Liv's Drink Emporium (Family Bagelz LLC.)
09.2023 - 09.2024
Barista
Starbucks, Target
09.2022 - 09.2023
Apprentice Luthier
Wittig Guitars
07.2021 - 12.2024
Line Cook
Thee Upper Crust
06.2020 - 12.2021
GED -
Madison College
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