Jade Ward
Phoenix,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Delivery Driver
Burst Logistics
Phoenix, AZ
07.2024 - Current
- Received daily delivery instructions and route assignments from dispatch.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Contacted customers prior to delivery to coordinate delivery times.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Loaded and unloaded vehicles at distribution center and delivery address.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Improved project completion time, multi-tasking operations on heavy equipment and trucks.
- Identified mechanical problems with vehicles, completed basic repairs and helped coordinate more serious maintenance needs.
Assistant Manager
QuikTrip
Phoenix, AZ
05.2024 - 07.2024
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Communicated regularly with customers to gain insights into their needs.
- Established processes for monitoring customer satisfaction levels.
- Collaborated with management on developing strategic plans for achieving business goals.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
- Served as a liaison between staff members and senior management personnel.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
Unarmed Security Officer
Treadstone Security Agency
Phoenix, AZ
04.2024 - 05.2024
- Patrolled assigned areas to detect suspicious activities and persons.
- Monitored entrances, exits and other points of access to ensure safety of people and property.
- Provided escort services as needed for visitors requiring special attention.
- Investigated reported incidents to protect company assets.
- Patrolled large commercial facility on irregular schedule to look for suspicious activities.
- Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.
Business Consultant
Colonial Life
Shrveport, LA
01.2024 - 04.2024
- Developed and presented business plans for clients to assist in the decision-making process.
- Created financial projections based on market research data and industry trends.
- Assisted with creating marketing campaigns to increase sales and brand awareness.
- Analyzed financial records, including income statements and balance sheets, to assess performance of businesses.
- Advised clients on mergers, acquisitions, divestitures, joint ventures, and restructuring strategies.
- Reviewed corporate policies for compliance with applicable laws and regulations.
- Recommended cost-cutting measures without sacrificing quality or service levels.
- Identified opportunities for business growth through new products or services.
- Drafted reports summarizing findings from analyses completed during consulting engagements.
Command Pay and Personnel Administrator (CPPA)
US NAVY
San Diego
10.2022 - 06.2023
- Streamlined spreadsheets using Microsoft Excel, improving accuracy of data
- Excelled at customer service and ensured proper pay for sailors.
- Conducted research into current trends in human resources management to develop best practices for the organization.
- Maintained employee attendance records, vacation requests, sick leave balances and other time-off related matters.
- Coordinated employee off-boarding activities such as exit interviews and final payroll processing.
- Processed payroll transactions accurately each pay period using established guidelines and systems.
- Resolved personnel issues in a timely manner by providing advice or referring cases to appropriate departments and management.
- Responded promptly to inquiries from employees regarding benefits packages or company policies and procedures.
- Organized training programs for employees focusing on topics such as safety protocols or customer service skills.
- Supported supervisors with employee performance management by recommending discipline and documenting in personnel files.
- Changed employee information such as address and alerted payroll staff.
- Administered benefits open enrollment by informing employees of enrollment period dates and answering questions.
Aviation Ordnanceman/Technician
US NAVY
10.2020 - 10.2022
- Directed the handling of expenditure report involving over 350k rounds of ammunition securing the qualifications for a total of 20 pilots and aircrew
- Successfully maintained and managed over 65 AAS components, attaining a commendable level of confidence in the Maritime Support Wing Deployment Assessment.
- Identified and resolved issues with equipment functionality through troubleshooting techniques including the replacement of multiple Cartridge Actuated Devices.
- Acquired proficiency in using a wide range of tools, from screwdrivers to comprehending torque values.
- Tested and trouble shot Chaff and Flare utilizing testing kit AWM-290, CCU in the Cabin as well as the applicable publication for any tools required.
- Qualified in Electrical Wiring Interconnect System (EWIS) which is required in order to perform troubleshooting on Weapon Systems, Fire Bottle CADs, ALE-47, etc.
- Troubleshooted Weapon Systems by configuring malfunction codes using publication guidance and safety skills.
- Achieved consistent top-notch maintenance performance through meticulous attention to detail
- Installed pylons and racks used for carrying external stores on military aircrafts.
- Tested firing mechanisms after ordnance was installed on an aircraft.
- Responded quickly to emergency situations involving hazardous material spills or leakage.
- Worked effectively with fellow team members in fast-paced, dangerous and intense environments.
- Maintained detailed records of maintenance activities performed during shift.
- Assembled and loaded aerial mines to missiles and rockets using extreme caution and precision.
- Tested and calibrated instruments to ensure accuracy and reliability of data.
- Replaced defective components or parts as needed.
- Assembled new systems and sub-systems from drawings and schematics supplied by engineering department.
- Assisted in the design of new products or modifications to existing products for improved performance, i.e. LSRS.
- Installed software updates on customer machines while providing technical assistance when necessary.
- Analyzed data collected during testing to determine root cause of failure.
Aviation Ordnanceman/Technician
US NAVY
02.2017 - 10.2020
- Supervised and mentored 10+ sailors while qualifying 7 plane handlers as a Workcenter Supervisor.
- Successfully oversaw a portfolio of 17 assets with a total valuation of $20 million, resulting in no discrepancies found during the NAS Whidbey Island 2020 Explosive Safety Inspection.
- Achieved recognition with the Navy and Marine Corps Achievement Medal.
- Inspected aircraft components for defects to ensure safe operation of aircrafts.
- Repaired electrical systems on aircrafts including wiring harnesses and circuit boards.
- Conducted routine maintenance on aircraft weapons systems such as loading, unloading, testing, inspecting, and arming and disarming munitions.
- Operated ground support equipment such as tow tractors, cranes, hoists, tugs and forklifts.
- Organized and maintained inventory of ordnance materials in a secure manner.
- Performed safety checks on all aviation-related equipment prior to use or operation.
- Assisted in the preparation of flight plans for flights involving ordnance delivery or drop operations.
- Tested firing mechanisms after ordnance was installed on an aircraft.
- Participated in preflight inspections to ensure that all weapon systems were operational.
Education
Command Pay and Personnel Administrator (CPPA) -
Center for Service Support Learning Site San Diego
San Diego, California01.2023
MH-60S Armament -
Organizational Maintenance Center for Naval Aviation Tech. Training Unit, North Island
San Diego, California01.2021
P-3C Armament/Ordnance System -
Organizational Maintenance Center for Naval Aviation Technical Training Unit
Whidbey Island, Washington07.2017
Aviation Ordnance Class A1 -
Naval Air Technical Training Center
Pensacola, Florida02.2017
High School Diploma -
Valley Vista High School
Surprise, Arizona05.2016
Skills
- Electrical Systems Troubleshooting and Maintenance
- Industrial Safety
- Electromechanical Systems Troubleshooting and Maintenance
- Payroll Administration
- Computer Operation/Applications (Microsoft Excel, PowerPoint, Outlook)
- Communication
- Analyzing Data or Information
- Use of Internet and Intranet
- Error Monitoring
- Time Management
- Leadership
- Team Player
- Goal Oriented
- Physically Capable for Job
- Knowledgeable in Heavy Machinery Usage
- Equipment Operation
- HAZMAT Training
- Safety Procedures
- Small Parts Assembly
- Aircraft Maintenance
- Firearms handling
- Bomb and missile servicing
- Training development
- Organizational Development
- New Hire Onboarding
- Benefits Administration
- Compensation Structuring
- Personnel Management
Certification
Command Pay & Personnel Administrator, 01/01/23
Accomplishments
- Navy and Marine Corps Achievement Medal
References
References available upon request.
Timeline
Delivery Driver
Burst Logistics
07.2024 - Current
Assistant Manager
QuikTrip
05.2024 - 07.2024
Unarmed Security Officer
Treadstone Security Agency
04.2024 - 05.2024
Business Consultant
Colonial Life
01.2024 - 04.2024
Command Pay and Personnel Administrator (CPPA)
US NAVY
10.2022 - 06.2023
Aviation Ordnanceman/Technician
US NAVY
10.2020 - 10.2022
Aviation Ordnanceman/Technician
US NAVY
02.2017 - 10.2020
Command Pay and Personnel Administrator (CPPA) -
Center for Service Support Learning Site San Diego
MH-60S Armament -
Organizational Maintenance Center for Naval Aviation Tech. Training Unit, North Island
P-3C Armament/Ordnance System -
Organizational Maintenance Center for Naval Aviation Technical Training Unit
Aviation Ordnance Class A1 -
Naval Air Technical Training Center
High School Diploma -
Valley Vista High School