Jade Ward
Store Associate
DesMoines,WA
Summary
Energetic Table Games Dealer experienced accurately and efficiently collecting payment of wagers. Personable with superior performance in fast-paced environments. Offering 13-year history of adhering to rules and regulations to deliver top-quality patron experiences while mitigating casino risk. Energetic Casino Dealer offering 13-year background operating and supervising most carnival table games. Comfortable working in fast-paced, noisy environment and standing for long periods of time. Expertise in cash and chip transactions, shuffling and diminishing table gaming discrepancies. Passionate about producing fun, exciting atmosphere to garner continued customer loyalty. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Table Games Dealer position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Table Games Dealer
Let It Ride Casinos
09.2023 - Current
- Enhanced customer experience by providing friendly and efficient service during table games sessions.
- Ensured game integrity through strict adherence to gaming policies and procedures.
- Maintained a professional and welcoming atmosphere for players with excellent communication skills.
- Provided an enjoyable gaming environment for all guests by adhering to responsible gambling guidelines at all times.
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Answered players questions and resolved disputes to provide excellent customer service.
Front Desk Assistant, Advising Center
Highline College
09.2022 - Current
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Developed strong working relationships with team members, fostering a positive work environment.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Skilled in ctclink, Teams, and Microsoft and Google Applications.
Table Games Dealer
Freddies Club Of Fife
09.2010 - 06.2012
- Enhanced customer experience by providing friendly and efficient service during table games sessions.
- Ensured game integrity through strict adherence to gaming policies and procedures.
- Maintained a professional and welcoming atmosphere for players with excellent communication skills.
- Contributed to casino revenue growth by effectively managing multiple table games simultaneously.
- Assisted in training new dealers, sharing expert knowledge of game rules and best practices for customer service.
- Upheld the highest standards of game security, quickly identifying potential cheating or suspicious behavior.
- Collaborated with floor supervisors to address player disputes promptly and professionally, ensuring guest satisfaction.
- Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
- Continuously updated knowledge of industry trends and emerging games to better serve clientele with diverse interests.
- Promoted teamwork among coworkers on the casino floor, fostering a cohesive work environment that optimized both guest experience and dealer performance.
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Exhibited flexibility in adapting to various roles within the casino as needed, including cashier duties when required.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Assisted players with placing bets, educating on game rules to increase understanding.
Switchboard Operator and Front Desk Receptionist
Puyallup Tribal Health Authority
09.2002 - 09.2005
- Improved call efficiency by effectively routing and managing incoming calls for a busy office environment.
- Enhanced customer satisfaction by promptly addressing inquiries and directing them to the appropriate department.
- Maintained accurate records of all calls, ensuring timely follow-ups and resolution of issues.
- Assisted in reducing hold times with swift call handling and efficient use of switchboard system features.
- Increased company-wide communication by promptly connecting internal calls between departments.
- Contributed to a professional atmosphere by courteously greeting callers and providing helpful assistance.
- Provided reliable support to front desk staff, facilitating seamless coordination of daily operations.
- Updated company directory regularly, ensuring accurate contact information for all employees and departments.
- Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
- Streamlined administrative tasks such as message-taking and appointment scheduling for increased productivity across multiple departments.
- Delivered excellent customer service through active listening skills and empathetic problem-solving approaches with callers'' concerns or complaints.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Operated switchboard and routed incoming calls to appropriate departments.
Education
Associate of Applied Science - Human Services
Highline College
DesMoines, WA06.2026
Skills
- Positive attitude
- Memory retention
- Stress tolerance
- Manual dexterity
- Conflict resolution
- Quick decision-making
- Game rules knowledge
- Reliability and punctuality
- Patience and composure
- Organizational skills
- Understanding of gaming regulations
- Problem-solving abilities
- Time management
- Money handling expertise
- Strong mathematical skills
- Excellent customer service
Timeline
Table Games Dealer
Let It Ride Casinos
09.2023 - Current
Front Desk Assistant, Advising Center
Highline College
09.2022 - Current
Table Games Dealer
Freddies Club Of Fife
09.2010 - 06.2012
Switchboard Operator and Front Desk Receptionist
Puyallup Tribal Health Authority
09.2002 - 09.2005
Associate of Applied Science - Human Services
Highline College
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