Jade Wasylenko
New York
Summary
Customer-focused professional with a proven background in account management, client success, and healthcare solutions. Skilled at building long-term client relationships, driving product adoption, and ensuring customer satisfaction. Known for combining strong communication and problem-solving skills with CRM expertise to support retention, growth, and operational efficiency. Adept at collaborating cross-functionally to deliver value, exceed client expectations, and align solutions with business goals.
Overview
13
13
years of professional experience
Work History
Health Care Provider Account Manager
Quest Diagnostics
06.2024 - Current
- Serve as the primary point of contact for healthcare provider accounts, building and maintaining trusted relationships.
- Consistently achieved over 100% year to date quota, driving revenue growth while maintaining strong client relationships.
- Partner with providers to identify needs, deliver tailored diagnostic solutions, and ensure seamless adoption of services.
- Proactively monitor account health, resolve issues, and provide training/support to optimize utilization.
- Collaborate with internal teams to streamline processes and improve client experience.
Bartender
Giancarlo’s Sicilian Steakhouse
03.2013 - 06.2025
- Cultivated long-term guest relationships through attentive service and personalized recommendations.
- Developed strong interpersonal and multitasking skills in a fast-paced, client-facing environment.
District Manager
ADP
04.2023 - 06.2024
- Built and managed a portfolio of business accounts, consistently achieving sales and retention goals three months ahead of schedule.
- Supported clients in adopting payroll and HR solutions, leveraging CRM tools (Salesforce) to track usage, monitor progress, and forecast needs.
- Provided consultative guidance to help clients maximize value, reduce friction, and improve business outcomes.
- Delivered product training, onboarding, and ongoing support to drive customer satisfaction and loyalty.
Pharmacy Technician
Clarence Pharmacy
01.2022 - 02.2023
- Assisted patients with prescription needs, delivering personalized customer service and ensuring accurate fulfillment.
- Strengthened patient trust through clear communication, accuracy, and efficiency.
Senior Medical Scribe
CityMD
11.2019 - 12.2020
- Partnered with physicians and patients to ensure accurate medical documentation, strengthening provider–patient communication.
- Supported onboarding and training of new medical scribes, ensuring consistency and quality of service.
- Collaborated across clinical teams to ensure timely and effective patient care delivery.
Medical Scribe
NY Physicians Dr. Randolph/Dr. Jasper
04.2019 - 10.2019
- Maintained detailed patient charts and ensured seamless communication between physicians and patients.
- Coordinated patient scheduling and follow-up care to improve efficiency and satisfaction.
Education
Bachelor of Science - Allied Health, Concentration in Science
Manhattan College
The Bronx, NY01.2018
Skills
- Customer Relationship Management (Salesforce, CRM tools)
- Account Management & Retention
- Client Onboarding & Training
- Communication & Conflict Resolution
- Process Improvement
- Strategic Planning & Problem-Solving
- Cross-Functional Collaboration
Timeline
Health Care Provider Account Manager
Quest Diagnostics
06.2024 - Current
District Manager
ADP
04.2023 - 06.2024
Pharmacy Technician
Clarence Pharmacy
01.2022 - 02.2023
Senior Medical Scribe
CityMD
11.2019 - 12.2020
Medical Scribe
NY Physicians Dr. Randolph/Dr. Jasper
04.2019 - 10.2019
Bartender
Giancarlo’s Sicilian Steakhouse
03.2013 - 06.2025
Bachelor of Science - Allied Health, Concentration in Science
Manhattan College
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