Jade Wasylenko
New York
Summary
Customer-focused professional with a proven background in account management, client success, and healthcare solutions. Skilled at building long-term client relationships, driving product adoption, and ensuring customer satisfaction. Known for combining strong communication and problem-solving skills with CRM expertise to support retention, growth, and operational efficiency. Adept at collaborating cross-functionally to deliver value, exceed client expectations, and align solutions with business goals.
Overview
13
13
years of professional experience
Work History
Health Care Provider Account Manager
Quest Diagnostics
Buffalo, NY
06.2024 - Current
- Serve as the primary point of contact for healthcare provider accounts, building and maintaining trusted relationships.
- Consistently achieved over 100% year to date quota, driving revenue growth while maintaining strong client relationships.
- Partner with providers to identify needs, deliver tailored diagnostic solutions, and ensure seamless adoption of services.
- Proactively monitor account health, resolve issues, and provide training/support to optimize utilization.
- Collaborate with internal teams to streamline processes and improve client experience.
Bartender
Giancarlo’s Sicilian Steakhouse
Buffalo, NY
03.2013 - 06.2025
- Cultivated long-term guest relationships through attentive service and personalized recommendations.
- Developed strong interpersonal and multitasking skills in a fast-paced, client-facing environment.
District Manager
ADP
Buffalo, NY
04.2023 - 06.2024
- Built and managed a portfolio of business accounts, consistently achieving sales and retention goals three months ahead of schedule.
- Supported clients in adopting payroll and HR solutions, leveraging CRM tools (Salesforce) to track usage, monitor progress, and forecast needs.
- Provided consultative guidance to help clients maximize value, reduce friction, and improve business outcomes.
- Delivered product training, onboarding, and ongoing support to drive customer satisfaction and loyalty.
Pharmacy Technician
Clarence Pharmacy
Buffalo, NY
01.2022 - 02.2023
- Assisted patients with prescription needs, delivering personalized customer service and ensuring accurate fulfillment.
- Strengthened patient trust through clear communication, accuracy, and efficiency.
Senior Medical Scribe
CityMD
New York, NY
11.2019 - 12.2020
- Partnered with physicians and patients to ensure accurate medical documentation, strengthening provider–patient communication.
- Supported onboarding and training of new medical scribes, ensuring consistency and quality of service.
- Collaborated across clinical teams to ensure timely and effective patient care delivery.
Medical Scribe
NY Physicians Dr. Randolph/Dr. Jasper
New York, NY
04.2019 - 10.2019
- Maintained detailed patient charts and ensured seamless communication between physicians and patients.
- Coordinated patient scheduling and follow-up care to improve efficiency and satisfaction.
Education
Bachelor of Science - Allied Health, Concentration in Science
Manhattan College
The Bronx, NY01.2018
Skills
- Customer Relationship Management (Salesforce, CRM tools)
- Account Management & Retention
- Client Onboarding & Training
- Communication & Conflict Resolution
- Process Improvement
- Strategic Planning & Problem-Solving
- Cross-Functional Collaboration
Timeline
Health Care Provider Account Manager
Quest Diagnostics
06.2024 - Current
District Manager
ADP
04.2023 - 06.2024
Pharmacy Technician
Clarence Pharmacy
01.2022 - 02.2023
Senior Medical Scribe
CityMD
11.2019 - 12.2020
Medical Scribe
NY Physicians Dr. Randolph/Dr. Jasper
04.2019 - 10.2019
Bartender
Giancarlo’s Sicilian Steakhouse
03.2013 - 06.2025
Bachelor of Science - Allied Health, Concentration in Science
Manhattan College