Jade Welch
Siler City
Summary
Compassionate and adaptable Nurse Aide with extensive experience at UNC Health Care, skilled in patient monitoring and wound care. Proven ability to enhance patient comfort and independence while fostering effective communication within healthcare teams. Recognized for reliability and dedication to quality care, ensuring optimal outcomes for diverse patient populations. I am also strong in finances, customer support, team support and most importantly I have great compassion.
Healthcare professional with comprehensive patient care experience and notable contributions to patient recovery and comfort. Proven ability to work collaboratively in dynamic environments, ensuring high-quality care standards are met. Known for reliability and adaptability under changing conditions.
Efficient Prepared Foods Team Member with [Number] years of experience. Known for delivering superior customer service, assisting with promotional displays and maintaining high standards. Committed to great customer service and reliability.
Developed strong customer service and cash handling skills in high-volume entertainment environment. Proven ability to manage transactions accurately and efficiently while maintaining positive customer interactions. Looking to transition into new field, leveraging customer service expertise and operational efficiency skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Nurse Aide 2
UNC Health Care
01.2024 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Assisted with daily living activities for patients, ensuring optimal independence and quality of life.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Tended to patients with diverse medical conditions, including dementia, Parkinson''s disease, and diabetes, adapting care approaches accordingly.
- Assist Nursing staff with wound care, tracheostomy, catheterization, O2 support, IV removal and redressing, dressing wounds.
- Obtaining correct vital signs into charting.
- Assisting with Sterile Procedures.
- Preforming CHG (Chlorhexidine) Treatment on patients with Central Lines.
- Assisted with patient transfer and ambulation.
- Scheduled and accompanied client to medical appointments.
- Kept accurate records of patients' care, condition, and progress.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Nurse Aide
Universal Healthcare Of Ramseur
08.2023 - 12.2023
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with daily living activities for patients, ensuring optimal independence and quality of life.
- Tended to patients with diverse medical conditions, including dementia, Parkinson''s disease, and diabetes, adapting care approaches accordingly.
- Assisted patients with mobility issues in areas such as beds, wheelchair usage, and automobile travel.
- Facilitated seamless transitions between shifts by delivering thorough reports on patients'' status at shift handover meetings.
- Improved patient mobility by assisting with range-of-motion exercises, ambulation, and transfers.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Enhanced patient comfort by providing exceptional personal care and maintaining a clean living environment.
- Assisted with patient transfer and ambulation.
- Kept accurate records of patients' care, condition, and progress.
- Used company software and databases to maintain records of services performed and patient conditions.
- Contributed to efficient healthcare team communication through accurate documentation of patient information and regular updates on their progress.
- Contributed to a positive workplace culture by mentoring newly hired nurse aides and sharing best practices.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Customer Service Associate
Lowes Home Improvment
04.2023 - 07.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Improved efficiency, organized checkout area for optimal workflow.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
Customer Services & Cashier Manager
Piggly Wiggly
04.2022 - 03.2023
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Built positive relationships with customers to increase repeat business.
- Enhanced security measures, reducing instances of fraud at point of sale.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Reduced cash discrepancies by consistently monitoring cash registers and conducting periodic audits.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Education
No Degree - Unknown.
Central Carolina Community College
Pittsboro, NCHigh School Diploma -
Chatham Central High School
Bear Creek, NC06-2023
Skills
- Compassionate caregiver
- Reliable team player
- Patient monitoring
- Dressing assistance
- Compassionate
- Infection control
- Feeding assistance
- Vital signs monitoring
- Transfer techniques
- Valid [North Carolina] driver's license
- Basic housekeeping
- Adaptable
- Pediatric care
- Medical terminology
- Patient-focused care
- Bathing assistance
- Oral hygiene
- HIPAA
- End-of-life care
- Geriatric care
- Colostomy care
- Pain control
- Compassionate care
- Ambulation assistance
- Trustworthy companion
- Wound care
- Specimen collection
- Urinary catheter care
- Feeding assistance expert
- International customer service
- Customer service and support
- Window customer service
- Customer service delivery
Accomplishments
- Achieved kudos through effectively helping with a patient who needed a STAT CT.
- Nominated for PETAL award through UNC Health Care
Certification
- CNA - Certified Nurse Assistant
- Licensed NA2- Certified Nurse Aide (Second level)
Timeline
Nurse Aide 2
UNC Health Care
01.2024 - Current
Nurse Aide
Universal Healthcare Of Ramseur
08.2023 - 12.2023
Customer Service Associate
Lowes Home Improvment
04.2023 - 07.2023
Customer Services & Cashier Manager
Piggly Wiggly
04.2022 - 03.2023
No Degree - Unknown.
Central Carolina Community College
High School Diploma -
Chatham Central High School
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