Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Jade Whipkey

Carmichaels,PA

Summary

Customer service specialist with eight years of delivering high-quality service and building customer loyalty. Adept at managing customer inquiries, resolving issues efficiently, and fostering positive relationships. Seeking to advance my career by taking on greater responsibilities and contributing to a team that values growth, innovation, and outstanding service.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Bartender/Server

Jessop Boat Club
Carmichaels, PA
04.2023 - Current
  • Enhanced customer loyalty by building personal connections, creating a welcoming atmosphere for new and recurrent customers, and offering a unique customer experience based on past business visits.
  • Maintained a high rate of customer satisfaction by providing attentive and personalized service based on customer needs, personalities, and preferences.
  • Worked seamlessly with kitchen and bar staff to coordinate orders and reduce table turnover time, leading to an increase in overall business efficiency and the generation of higher sales.

Server Trainer/Bartender

Darden Restaurants, Olive Garden
Uniontown, PA
01.2019 - 06.2022
  • Demonstrated best practices in customer service, teamwork, and problem-solving/de-escalation during peak hours, leading to an increase in trainee service delivery and confidence.
  • Trained new servers on the importance of upselling techniques, helping the team increase the average check size by 10%, contributing to overall revenue growth.
  • Strictly adhered to all safety and local health regulations, including licensing laws and cleaning procedures, ensuring the establishment passed regular inspections with no violations.

Education

Bachelor of Science - Business Management

California University of Pennsylvania
California, PA
05-2020

High School Diploma -

Carmichaels Area High School
Carmichaels, PA
06-2016

Skills

  • Time Management and Efficiency
  • Sales and Revenue Generation
  • Customer Relationship Management
  • Problem Solving and Conflict Resolution
  • Training and Development
  • Operational Oversight
  • Communication and Interpersonal Skills
  • Adaptability and Stress Management

Accomplishments

  • Summa Cum Laude Graduate
  • Dean's List Honoree
  • National Honor Society

Certification

  • Responsible Alcohol Management Program Certification

Timeline

Bartender/Server

Jessop Boat Club
04.2023 - Current

Server Trainer/Bartender

Darden Restaurants, Olive Garden
01.2019 - 06.2022

Bachelor of Science - Business Management

California University of Pennsylvania

High School Diploma -

Carmichaels Area High School

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Jade Whipkey