Jade Wolfe
Rosepine,LA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
6
6
years of professional experience
Work History
Accounting Assistant
Gwen's Accounting Services
11.2017 - 03.2024
- Supported continuous improvement efforts within the department, actively participating in training sessions and workshops.
- Contributed to cost-saving initiatives by analyzing expenditure patterns and recommending areas for improvement or reduction.
- Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
- Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
- Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.
- Contributed to the development of a positive work environment, fostering strong relationships with colleagues and supervisors.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Verified items billed against items ordered and reconciled differences through follow-up with vendor.
- Coordinated office supply ordering to avail materials for streamlined operations.
- Assisted management with annual expense plans to strategically track income or revenue.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Inspected account books and recorded transactions.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Matched purchase orders with invoices and recorded necessary information.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Graduate of Cosmetology - Cosmetology Education
Stage One Cosmetology
Lake Charles, Louisiana05.2020
High School Diploma -
Oakdale High School
Oakdale, Louisiana05.2019
Skills
- Account Reconciliation
- Invoice Verification
- Customer Service
- File and database management
- Administrative Support
- Invoicing and Billing
- Data inputting
- MS Office
- Invoice balancing
- Attention to Detail
- Paperwork Processing
- Account updating
- Consultative Sales
- Scheduling
- Data Collection
- Call Management
- Appointment Scheduling
- Data Entry
- Order Processing
- Active Listening
- Critical Thinking
- Payment Processing
- Receiving support
- Problem-solving abilities
- Microsoft Excel
- Building rapport
- Computer Proficiency
- Customer Relations
- Order Fulfillment
- Call triaging
- Complaint Handling
- Dispute Resolution
- Conflict Resolution
- Proofreading
- Client Relations
- Follow-up skills
- Professional telephone demeanor
- Clerical Support
Timeline
Accounting Assistant
Gwen's Accounting Services
11.2017 - 03.2024
Graduate of Cosmetology - Cosmetology Education
Stage One Cosmetology
High School Diploma -
Oakdale High School
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