JADE ZELAYA
PERRIS,CALIFORNIA
Overview
9
9
years of professional experience
1
1
Certification
Work History
FRONT DESK AGENT
WoodSpring Suites Extended Stay
MORENO VALLEY, CA
07.2023 - Current
- Handled check-in and checkout operations efficiently.
- Administered both internet-based and telephone reservation systems.
- Respond to clients complaints in a timely and professional manner
- Consistently maintained accurate records for bookings and payments.
- Receiving and managing reservations made online and telephonically.
FRONT DESK AGENT
HAMPTON INN BY HILTON
RIVERSIDE, CA
02.2021 - 08.2023
- Managed efficient processing of guest arrivals and departures.
- Receiving and managing reservations made online and telephonically
- Confirmed and processed payment details during guest registration.
- Designated accommodations to guests and conveyed information on current promotions.
- Organizing transport services for guests at their request.
HOSTESS
IHOP
MORENO VALLEY, CA
01.2019 - 02.2021
- Welcome guests in a warm and friendly manner
- Ascertains their dining/lodging needs
- Seats guests and manage the seating chart taking orders, doing caters, running food, expediting, and helping servers the entire time
- Monitors restaurant activity to determine seating and dining flow
- Responds to guest inquiries and requests in a timely, friendly, and efficient manner.
RETAIL SALES/CASHIER
SHELL GAS STATION
MORENO VALLEY, CA
03.2016 - 06.2019
- Managed cash registers operations including counting money, separating charge slips, balancing drawers, and making deposits.
- Verified identification to ensure legal age for purchases.
Education
Human Services -
RIVERSIDE COMMUNITY COLLEGE DISTRICT
MORENO VALLEY, CALIFORNIA05.2025
High School Diploma -
RANCHO VERDE HIGH SCHOOL
MORENO VALLEY, CALIFORNIA05.2016
Skills
- Completed Computer Proficiency Courses: Business Computers I and II, Essential Computers I (Certificated), Essential Computers II
- Office Administration Course: Proven experience as a back-office assistant, office assistant, virtual assistant or in another relevant administrative role
Certification
essential computers
business computers
Timeline
FRONT DESK AGENT
WoodSpring Suites Extended Stay
07.2023 - Current
FRONT DESK AGENT
HAMPTON INN BY HILTON
02.2021 - 08.2023
HOSTESS
IHOP
01.2019 - 02.2021
RETAIL SALES/CASHIER
SHELL GAS STATION
03.2016 - 06.2019
Human Services -
RIVERSIDE COMMUNITY COLLEGE DISTRICT
High School Diploma -
RANCHO VERDE HIGH SCHOOL
essential computers
business computers