JADEA BEDFORD
Round Rock,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
General Manager
Dunkin' Donuts
Austin, TX
05.2021 - 01.2024
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Trained employees on duties, policies and procedures.
- Administered employee discipline through verbal and written warnings.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Monitored progress by establishing plans, budgets and measuring results.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Recruited, interviewed and hired qualified staff for open positions.
- Led employee evaluations with constructive feedback to boost performance.
- Created schedules and monitored payroll to remain within budget.
- Prepared staff work schedules and assigned team members to specific duties.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Sandwich Artist
Subway
Hutto, TX
06.2020 - 08.2020
- Efficiently prepared sandwiches and other menu items for guests
- Performed shift change tasks each day to keep store efficient and neat
- Reduced customer wait times by quickly and efficiently operating customer window and sales register
- Operated manual and electric appliances to peel, slice and trim food
- Checked completed orders for accuracy and bagged meals for easy carrying
- Maintained clean, sanitized and well-organized food preparation zones
- Communicated menu item information and offered suggestions to promote featured products
- Trained team members to prepare sandwiches and other items according to instructions
- Assisted customers in choosing menu items by providing food complementing information
- Cleaned food preparation areas, tools and equipment
- Assisted guests, including offering personable greetings and taking orders
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas
- Executed sandwich artistry duties with very low occurrence of errors
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
Party Host
Pump It Up
Round Rock, TX
08.2019 - 05.2020
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
- Organized seating arrangements, decorations, and food supplies.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Created an atmosphere conducive to having fun by engaging with guests in conversation or activities.
- Greeted guests and provided them with party information.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Set up tables, chairs, linens, china, glassware, silverware for events according to customer specifications.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
High School Diploma -
Hutto High School
Hutto, TX06-2020
Some College (No Degree) - Education
Texas State University
San Marcos, TXSkills
- Guest Services
- POS System Use
- Sales
- Conflict Resolution
- Service Quality Improvement
- Customer Relationship Management
- Schedule Management
- Quality Management
- Recruitment
- Administrative Skills
- Customer Experiences
- Leader
- Interpersonal Skills
- Communication Skills
- Team Training and Development
- Problem Resolution
- Relationship Building
- Performance Evaluations
- Organizational Development
- Training and Coaching
- Performance Improvement
- Verbal and Written Communication
- Staff Motivation
- Time Management
Timeline
General Manager
Dunkin' Donuts
05.2021 - 01.2024
Sandwich Artist
Subway
06.2020 - 08.2020
Party Host
Pump It Up
08.2019 - 05.2020
High School Diploma -
Hutto High School
Some College (No Degree) - Education
Texas State University