Hi, I’m
Jade A. Harvey
Raleigh,NC
Summary
Safety-oriented Forklift Operator knowledgeable about proper handling of heavy machinery, pallet jacks, cherry pickers and forklifts. Works well independently and as part of team. Excellent interpersonal communication skills.
Overview
14
years of professional experience
Work History
XPO Logistics
Inventory Control/Warehouse Forklift Operator
08.2022 - 09.2023
Job overview
- Unloaded and stacked materials by raising and lowering lifting devices.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Unloaded materials and goods at designated locations for best project availability.
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
- Transported stowed product inventory to various locations throughout unit, labeling and replenishing inventory items, making boxes and loading and unloading trailers to keep stock in proper condition.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
Standard Motor Products, Inc.
Packing, Shipping, and Receiving Assembler
01.2021 - 08.2022
Job overview
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters and sealing tools.
- Maintained clean, neat and organized stockroom for easy access to goods.
- Utilized appropriate packing materials to guarantee fragile products arrived undamaged.
- Proved successful working within tight deadlines and a fast-paced environment.
DCI
Inventory Control/ForkLift Operator
11.2020 - 01.2021
Job overview
- Audits inbound and outbound loads
- Performs cycle counts and aisle audits, and identifies and corrects inventory discrepancies
- Looks into recurring issues to help determine root cause
- Assists with the tracking of recoup
- Execute quality hold process
- Perform other duties as assigned
- Perform all duties in a safe and timely manner
Moss Motors
Warehouse Associate
07.2020 - 11.2020
Job overview
- Receive, stock and fill parts orders with a high degree of accuracy, speed and efficiency
- Stay focused on stocking and picking parts while minimizing distractions
- Learn new part numbers as they are introduced and shelve logically
- Demonstrative safety practices regarding forklift operation and palletizing parts safely
- Demonstrate effective teamwork and communications skills with other Warehouse Associates, Warehouse Manager and store personnel
- Identify damage or shortages to incoming shipments and note on bill of laden
- Use scan gun to check inventory accurately and to effectively take inventory
- Notify warehouse management of stock, forklift or building damage
- Build and maintain positive customer relationships
- Give tours of the building
HillPhoenix
Manufacturing Assembler
09.2019 - 06.2020
Job overview
- Read and comprehend a work order
- Identify parts and part descriptions using work order information.Identify power and hand tools used on their assigned product line
- Performs any assembly-type function, using hand/power tools or foam dispenser
- Utilize appropriate information given on material gauging and dimensioning, etc.Read rulers, tape measures, metal squares, and other measuring instruments
- Fasten parts together with bolts, screws, speed clips, rivets, or fasteners
- Works as a member of assembly team building units to completion
- Perform appropriate preventive maintenance on equipment and tooling
- Maintain work area in clean, safe and organized manner.
Win Supply
Warehouse Associate
07.2018 - 03.2019
Job overview
- Safely load, deliver, and unload material as per the customer's request
- Serve as a brand advocate and ambassador in every interaction with clients and the public
- Pull and Stage orders for delivery
- Conduct daily inspections of the delivery trucks
Amazon Fulfillment Center
Inbound Stow/ Learning Ambassador
08.2017 - 08.2018
Job overview
- Responsible for storing merchandise in assorted size bins to be pulled for fulfillment orders
- Responsible for inspecting items for damages and prevention of false overages or true shortages
- Training new hires
- Supervise up to 10 new associates
- Give tours of the building
Value Place, Hotel Custodian
06.2014 - 06.2016
Job overview
- Greeted and welcomed all hotel guests with a smile
- Escorted guests to their assigned rooms, including transporting their luggage
- Resolved service-related problems in a timely manner
- Solicited feedback through questionnaires to evaluate levels of guest satisfaction
- Verified that personal and payment information on guest accounts was accurate and complete
- Delivered messages, mail and packages left for guests and hotel facilities in a timely manner
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors
- Polished glass surfaces and windows
- Washed, cleaned and disinfected water coolers
- Cleaned and buffed tile floors using industrial cleaning equipment
- Removed waste paper and other trash from the premises to designated area
- Accepted accountability for all assigned building keys, master keys and access cards
- Changed bed linens and collected soiled linens for cleaning
- Disinfected and mopped bathrooms to keep them sanitary and clean
- Collected trash and moved garbage cans from kitchen areas to pick-up stations
- Returned emptied garbage receptacles to their proper locations
- Cleaned walls, windows, shades and curtains
- Used chemicals and other cleaning equipment in a proper, safe and responsible manner
- Cleaned and changed bedspreads, blankets and mattresses
- Verified that all storage areas and carts were clean and organized
- Swept and washed all hard surface floors
- Moved chairs, desks and beds around rooms to clean behind and underneath them
- Rotated linens in storerooms and replenished supplies when they were low
- Cleaned elevators, glass and planters in public areas such as the lobby, pool and public restrooms
- Spot cleaned walls, carpets and light fixtures
- Picked up trash from parking lot and garden areas to keep those areas free of debris
- Waxed and polished wood floors and other woodwork
- Transported cleaning products and equipment to and from the utility rooms.
Family Dollar
Assistant Manager
02.2013 - 02.2014
Job overview
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Described product to customers and accurately explained details and care of merchandise
- Earned management trust by serving as key holder, responsibly opening and closing store
- Politely assisted customers in person and via telephone
- Communicated with vendors regarding back order availability, future inventory and special orders
- Provided an elevated customer experience to generate a loyal clientele
- Answered product questions with up-to-date knowledge of sales and store promotions
- Effectively communicated with and supported sales, marketing and administrative teams on a daily basis
- Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation
- Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems
- Scheduled weekly inventory pickups and deliveries with vendors
- Restocked inventory ever month and reviewed cash operation data to verify proper replenishment
- Bagged, boxed or gift-wrapped sold merchandise per customer's request
- Assisted customers with food selection, inquiries and order customization requests
- Developed reputation as an efficient service provider with high levels of accuracy
- Served as the main liaison between customers, management and sales team
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Maintained cleanliness and presentation of stock room and production floor
- Directed calls to appropriate individuals and departments
- Built long-term customer relationships and advised customers on purchases and promotions
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply
- Organized store merchandise racks by size, style and color to promote visually appealing environment
- Routinely answered customer questions regarding merchandise and pricing
- Folded and arranged garments in attractive displays
- Trained, coached and mentored staff to ensure smooth adoption of new program
- Trained staff on operating procedures and company services
- Scheduled staff shifts to cover peaks and lulls in customer inquiries.
ShopRite Supermarket
Cashier
Stocker
Dairy Stocker, Overnight
03.2010 - 03.2013
Job overview
- Offered product samples, answered questions and helped customers find items
- Refilled and rotated items on shelves to maintain well-stocked inventory
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items
- Weighed and labeled products
- Cleaned grocery shelves, storage area and work areas and kept floors free of spills, water and hazardous debris
- Decorated cakes, cupcakes, cookies and special occasion trays
- Monitored temperature of cases, shelves and storage areas and reported failures to the manager
- Verified all deliveries against invoices and completed shortage and overage reports
- Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation
- Developed knowledge about products and sales items to answer shoppers' questions
- Packaged and labeled products
- Unloaded customer bags into cars
- Unloaded trailers, received merchandise, verified orders and broke down produce loads
- Trimmed, rotated, culled, crisped and watered produce to maintain freshness and attractiveness
- Lifted and maneuvered boxes weighing up to 50 pounds
- Supervised, trained and developed team members in accordance with company policies and procedures
- Processed credit cards, checks, gift cards and coupons
- Collected empty carts and returned to the store
- Maintained an atmosphere of enthusiastic customer service
- Established and maintained a positive work environment
- Assisted guests with finding items
- Addressed guest concerns and resolved all issues to guests’ satisfaction
- Adhered to safe work practices
- Kept store floor free of hand baskets and shopping carts
- Ensured compliance with relevant regulatory employment rules and standards
- Maintained appropriate professional relationship with union officials
- Processed monetary transactions with cash, checks, gift certificates, travelers’ checks, food stamps, coupons and store credit
- Managed customer flow and backed up lines to reduce checkout wait time
- Maintain clean, neat and properly stocked check stand area
- Assisted customers with carry-out service
- Kept cases and shelves clean and well stocked
- Maintained accurate department signage and pricing
- Maintained stockroom and warehouse
- Stocked and cleaned grocery shelves, bulk bins and freezer and dairy cases
- Removed discontinued, old and slow-moving items from shelves.
Education
Ansbach American Middle
High School Diploma
Skills
- STRENGTHS
- RFID Systems
- Stock Management
- Supply Chain and Inventory Management
- Staff Management
- Packing and Scanning
- Warehouse Management Systems
- Loading and Unloading
- Heavy Equipment Operation
- Inventory Records
- Shipping and Receiving
- Inventory Control
Timeline
Inventory Control/Warehouse Forklift Operator
XPO Logistics
08.2022 - 09.2023
Packing, Shipping, and Receiving Assembler
Standard Motor Products, Inc.
01.2021 - 08.2022
Inventory Control/ForkLift Operator
DCI
11.2020 - 01.2021
Warehouse Associate
Moss Motors
07.2020 - 11.2020
Manufacturing Assembler
HillPhoenix
09.2019 - 06.2020
Warehouse Associate
Win Supply
07.2018 - 03.2019
Inbound Stow/ Learning Ambassador
Amazon Fulfillment Center
08.2017 - 08.2018
Value Place, Hotel Custodian
06.2014 - 06.2016
Assistant Manager
Family Dollar
02.2013 - 02.2014
Dairy Stocker, Overnight
Stocker
03.2010 - 03.2013
Cashier
ShopRite Supermarket
Ansbach American Middle
High School Diploma
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