Jadea Lumpkins
Las Vegas
Summary
On a quest to pursue a position in the Insurance Business with my accomplished Customer service skills of over 17 years. I'm well rounded in many different fields of work in high-leading Companies and delivering successful Customer feedback and relations. Seeking a challenging role in a dynamic insurance profession from Underwriting insurance agent to Claims adjuster.
Overview
11
11
years of professional experience
Work History
EXPRESS CLAIMS ADJUSTER
Kemper Insurance
07.2024 - Current
- Take statements from insureds, claimants, and witnesses to determine liability and find coverage issues.
- Prep files for subrogation and arbitration.
- Request and review evidence from police reports
- Evaluated insurance claims to determine validity and compliance with policy guidelines.
- Collaborated with clients and providers to gather necessary documentation for claim processing.
- Investigated claims by interviewing involved parties and analyzing relevant evidence.
- Communicated claim decisions clearly and effectively to stakeholders, maintaining transparency throughout the process.
Customer service Representative
Bank of America
02.2023 - Current
- Service clients' accounts for unemployment and disability for the state of California.
- Resolved customer inquiries efficiently through phone, email, and chat channels.
- Developed relations with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Investigate fraud claims
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Led initiatives to reduce call wait times, improving overall customer experience ratings.
Merchandiser
Frito-Lay
08.2021 - 11.2022
- Product Vendor for local grocery and convince stores. Driving my personal car to retrieve deliveries and taking inventory of products, setting up displays and marketing new products to store managers/owners.
- Collaborated with cross-functional teams to execute promotional plans effectively.
- Trained and mentored junior staff on best practices in merchandising techniques.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Verified products appeared at correct locations in proper quantities.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Collaborated with store management to develop promotional plans and execute timely merchandise resets.
Invoice & Administration Assistant
Cruz Construction
01.2021 - 08.2022
- Organize Requisitions
- Book-keeping invoices for Development, relocation, construction and management projects.
- Answering phones for tenants & rerouting calls.
- Filing documents in Microsoft excel programs
- Making folders, binders and brochures
- Tracking, reviewing, and issuing invoices and evictions notices.
- Making copies, scan and prints to send to affiliated companies.
Front Desk Concierge
Beacon hill
11.2020 - 01.2021
- Answer, screen, and direct incoming calls
- Watch security cameras
- Keep lobby area tidy
- Receive and give packages to residents
- Log daily activities
- Turn fire alarm off
- Assist with lockouts
Guest Experience Specialist
Spectrum
03.2019 - 09.2019
- Assist guest at customer service desk when they help finding seats, lost their ticket, and provide deaf tone earphones.
- Collaborated with cross-functional teams to improve overall guest experience initiatives.
- Implemented innovative strategies to enhance engagement during guest interactions.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
Print Shop Assistant
Livingstone College
04.2015 - 09.2017
- Laser cutting, printing, book binding, and make copies of tests for college professors.
Banquet Catering Server
Ameristar Catering
06.2016 - 11.2016
- Preassigned events at different country club locations. Setting up tables, buffet, etc for weddings and events.
Education
High School -
Myers Park High School
01.2014
Hospitality and tourism, Business management
Livingstone College
Skills
- Great communications skills along with experience in public speaking, confidence, writing/grammar, collaboration projects, negotiations and non verbal communication skills
- Creating long term relationships with customers to grow the company and to encourage repeat lifelong patrons
- Knowing my target audience to market products for customers
- Getting feedback for the drawing board and new up and coming projects
- Claims investigation
- Insurance Fraud protection
- Decision-making
- Settlement negotiation
- negotiating storage fees
- Policy interpretation
Timeline
EXPRESS CLAIMS ADJUSTER
Kemper Insurance
07.2024 - Current
Customer service Representative
Bank of America
02.2023 - Current
Merchandiser
Frito-Lay
08.2021 - 11.2022
Invoice & Administration Assistant
Cruz Construction
01.2021 - 08.2022
Front Desk Concierge
Beacon hill
11.2020 - 01.2021
Guest Experience Specialist
Spectrum
03.2019 - 09.2019
Banquet Catering Server
Ameristar Catering
06.2016 - 11.2016
Print Shop Assistant
Livingstone College
04.2015 - 09.2017
Hospitality and tourism, Business management
Livingstone College
High School -
Myers Park High School
Leadership
- Top selling merchandiser for Frito-Lay along with perfect attendance.
- Leadership group for youth at saint Paul Baptist Church