Jade Ann Gamboa
Sun Prairie
Summary
- Motivated professional with a strong work ethic and adaptability. Proven ability to excel in unsupervised environments while mastering new skills rapidly. Experienced in customer service, multitasking, and time management, consistently delivering positive customer experiences.
Overview
22
22
years of professional experience
4
4
Certifications
Work History
Receptionist
Boracay Beach Chalets
Boracay Island
01.2008 - 12.2028
- Greeted guests upon arrival, creating a welcoming atmosphere at beachfront resort.
- Handled multi-line phone system, directing inquiries to appropriate personnel.
- Efficiently coordinated reservations and managed chalet booking systems.
- Processed check-in and check-out procedures to enhance guest experience.
- Promptly addressed guest complaints, ensuring professional resolution.
- Scheduled housekeeping tasks to guarantee timely room readiness.
- Informed guests about local attractions and activities for enhanced stay.
- Kept reception area clean and well-stocked with necessary supplies.
Food and Beverage Attendant
Aristocrat Restaurant
Metro Manila
03.2009 - 01.2011
- Provided outstanding customer service, significantly improving dining experiences.
- Promptly greeted guests, accurately took orders, and efficiently served meals and drinks.
- Ensured cleanliness and organization of dining areas to enhance guest comfort.
- Worked alongside kitchen staff for timely delivery of orders.
- Utilized point-of-sale systems for efficient order processing accuracy.
- Resolved customer inquiries quickly while maintaining a professional demeanor.
- Supported food and beverage preparation for both events and regular operations.
- Followed health and safety regulations diligently during food handling.
Housekeeping Room Attendant
Boracay Beach Chalet
Boracay Island
04.2007 - 04.2008
- Sanitized bathrooms thoroughly, scrubbing sinks, toilets, and bathtubs to maintain hygiene standards.
- Removed dust and dirt by moving furniture to clean hard-to-reach areas.
- Checked bathrooms for cleanliness, restocking towels and toiletries before guest check-in.
- Disinfected high-touch surfaces such as light switches and door handles daily.
- Led training sessions for new staff on effective cleaning methods.
- Communicated effectively with team members about task progress and daily assignments.
- Managed laundry operations, ensuring a constant supply of fresh linens.
- Maintained cleaning carts with necessary supplies for efficient room servicing.
Education
Bachelor of Science - Hotel And Restaurant Management
Saint Joseph Institute of Tehnology
Butuan City, Philippines06-2010
High School Diploma -
Agusan National High School
A.D Curato St. Butuan City Philippines06-2001
Elementary Education
Butuan Central Elementary School
A.D Curato St. Butuan City Philippines06-1997
Skills
- Customer service
- Multi-line phone system
- Reservation management
- Check-in procedures
- Complaint resolution
- Customer relationship management
- Supply management
- Effective communication
Certification
Heritage Lake-River Cruise Tour-Cabadbaran and Jabonga, Agusan del Norte , 12th Day of August 2006
Timeline
Food and Beverage Attendant
Aristocrat Restaurant
03.2009 - 01.2011
Receptionist
Boracay Beach Chalets
01.2008 - 12.2028
Housekeeping Room Attendant
Boracay Beach Chalet
04.2007 - 04.2008
Bachelor of Science - Hotel And Restaurant Management
Saint Joseph Institute of Tehnology
High School Diploma -
Agusan National High School
Elementary Education
Butuan Central Elementary School