Jade Cole
Whispering Pines,NC
Summary
Skilled team player with strong background in fast paced environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities. Energetic team player with strong time management skills. Pays extreme attention to detail and never overlook any opportunity to go further in my professional and personal life.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Representative
First Health of the Carolinas Moore Regional Hospital
01.2022 - Current
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Answered inbound calls and emails to facilitate customer service.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Customer Service Associate
ABC Stores
01.2021 - 04.2021
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Educated customers on special pricing opportunities and company offerings.
- Upheld strict quality control policies and procedures during customer interactions.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Met high productivity standards in processing payments for customers.
- Answered customer quests, provided store information and escorted to desired store areas.
- Trained new team members in cash register operation, stock procedures and customer service.
Associate Trainer
Panera Bread
10.2012 - 09.2020
- Responsible for training new hires based on corporate training plans.
- Managing all communication with mangers and other resource groups.
- Monitor everyday interactions with customers.
- Analyze all training performance sheets and providing management with new hire reports and feedback.
- Participate in continuous improvement of the business.
- Promoted a positive ambiance to make sure each customer received exceptional food and service.
- Taking phone calls to input customers' orders, assist customers with any questions they may have.
- Improve customer service satisfaction by attending to customers every need and tailoring services to each individual.
- Manage line operations in a fast pace environment.
- Efficiently and accurately processed costumer check out including cash, check and credit cards.
- Operate POS cash registers, handling transactions, and count money in cash drawers to ensure the amount is correct.
- Carried out high-quality work with little oversight.
Education
Certification - Medical Assisting
Sandhills Community College
Southern Pines, NC05.2021
High School Diploma -
Union Pines High School
Cameron, NC06.2011
Skills
- Training coordination
- Documentation skills
- New employee training
- Motivational speaking
- Team-building activities
- HIPAA compliance
- Data entry
- Patient scheduling
- Friendly, positive attitude
- Leadership
- MS Office proficiency
- Inbound and Outbound Calling
- Problem-solving abilities
- Multitasking and Prioritization
- Verbal and Written Communication
- Client Relations
Certification
- Basic Life Support Program[CPR and AED], American Heart Association - 05/24-05/26
Timeline
Customer Service Representative
First Health of the Carolinas Moore Regional Hospital
01.2022 - Current
Customer Service Associate
ABC Stores
01.2021 - 04.2021
Associate Trainer
Panera Bread
10.2012 - 09.2020
Certification - Medical Assisting
Sandhills Community College
High School Diploma -
Union Pines High School
- Basic Life Support Program[CPR and AED], American Heart Association - 05/24-05/26
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