Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jadelyn Lesteiro

Arden,NC

Summary

Hardworking individual bringing top-notch communication, organizational and relationship-building abilities. Detail-oriented and industrious team player who delivers exceptional results using Six years of experience in customer service. Learning promptly in order to successfully complete assignments given is a goal as well as making sure they are being completed accurately. Exceptionally adaptable to any situation at hand.

Overview

6
6
years of professional experience

Work History

Accounts Receivable Assistant

T.P. Howards Plumbing
Fairview , NC
04.2022 - Current
  • Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
  • Ensured precise payroll calculations by accurately entering employee information, time tracking, and job codes into spreadsheets.
  • Contributed to the filing process in the office.
  • Submitted weekly reports and provided on-demand updates.
  • Became proficient in Microsoft Office applications
  • Evaluated open accounts to look for past-due balances and pursue collection strategies.
  • Generated, mailed and monitored invoices.
  • Received and recorded cash, checks and transfers.
  • Analyzed customer accounts on a regular basis to identify areas of improvement or risk exposure.
  • Processed invoices, payments and credits for customers.
  • Maintained Accounts Receivable records in accounting software.
  • Provided customer service by responding to inquiries from clients related to their accounts.
  • Contributed to the development of collection strategies for past due accounts.
  • Updated customer files regularly with current contact information and notes about conversations or interactions with clients.
  • Followed up on all open items until resolved.

Certified Trainer

Chick-fil-A
Asheville, NC
06.2021 - 04.2022
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Enforced staff performance and service standards to deliver consistent and positive customer experiences.
  • Acquired new skills to support team and further accommodate customer needs.
  • Operated cash register to process cash, check and credit card transactions.
  • Followed recipes and customer requests to prepare high-quality, delicious meals.
  • Sought out and implemented methods to improve food service and team performance.

Dispatcher

Allegiant Towing and Recovery
Clyde, NC
03.2021 - 06.2021
  • Responsible for answering customer and insurance phone calls; scheduling tows and releasing vehicles
  • Received precise information for each call and was responsible for receiving payment
  • Rode with drivers to see and understand what was done on calls.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Scheduled and dispatched around 15 daily roadside assistance calls based on caller locations and available employees.
  • Documented services performed, operations information and dispatch details in system.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Improved operations by working with team members and customers to find workable solutions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Shift Leader

Mcdonalds
Arden, NC
03.2018 - 03.2021
  • Responsible for making sure everyone was working together and that the store was being maintained

  • Adhered to company food, safety, quality and sanitation policies.
  • Responded to customer concerns efficiently, accurately and with detailed information.
  • Established and managed effective controls for labor and inventory costs.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Mentored front of house personnel on company policies customer service techniques and professional communication.

Education

High school diploma -

Nesbitt Discovery Academy
06.2021

Skills

  • Ease with Computers and Technology
  • Task Prioritization
  • Meticulous Attention to Detail
  • Multitasking and Time Management
  • Timeline Planning
  • Excel Spreadsheets
  • Technologically Savvy
  • Calm and Professional Under Pressure
  • Courteous with Strong Service Mindset
  • Spanish Fluency
  • Upbeat and Positive Personality
  • Establishing and Maintaining Customer Relationships
  • Work Prioritization
  • Computer Skills
  • Collections
  • Payment tracking
  • Payment Processing
  • Invoice Processing
  • Excel
  • Microsoft Office
  • Invoicing proficiency

Languages

Spanish
Professional

Timeline

Accounts Receivable Assistant

T.P. Howards Plumbing
04.2022 - Current

Certified Trainer

Chick-fil-A
06.2021 - 04.2022

Dispatcher

Allegiant Towing and Recovery
03.2021 - 06.2021

Shift Leader

Mcdonalds
03.2018 - 03.2021

High school diploma -

Nesbitt Discovery Academy

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Jadelyn Lesteiro