Jadelyn K

• Answers incoming calls respectfully, introducing self, and providing a welcoming greeting.

• Update patients’ demographics

• Use “Alert MD” to page providers

• Answer questions and give information as requested by HIPPA

• Schedule appointments

• Register new patients

• Sends over medication refills request, order and referral request, and messages to providers.

• Answer phone calls respectfully and greet patients as they come into the office
• Check in patients for ultrasounds and diagnostic exams
• Input orders for x-ray patients and assist them in changing for exams
• Input orders for laboratory, collect specimens, and give out items and explain instructions for take home specimens
• Transport patients to different departments of the hospital
• Make CD Disc for patients after exams or from previous exams

• Answers incoming calls respectfully, introducing self, and providing a welcoming greeting
• Register new patients
• Placed outbound calls regarding patients’ appointments for neurosurgery and sleep studies
• Answer questions and give information as requested by HIPPA
• Schedule appointments
• Update patients’ demographics
• Sends over medication refills request, order and referral request, and messages to providers.

• Answers incoming calls respectfully, introducing self, and providing a welcoming greeting
• Update patients’ demographics
• Use “perfect serve” to page providers
• Answer questions and give information as requested by HIPPA
• Schedule appointments
• Register new patients
• Sends over medication refills request, order and referral request, and messages to providers.

• Maintained customer loyalty by delivering fast, friendly and knowledgeable service for routine questions and service complaints
• Met call speed, accuracy and volume benchmarks on a consistent basis
• Responded appropriately to all inbound calls
• Made outbound calls to potential and existing customers
• Handled product/service claims and special orders/requests.