JADELYN PACHECO
Tampa,FL
Summary
Highly skilled and dedicated professional with extensive experience in managing office operations, coordinating schedules, and providing exceptional client service. Proven track record of implementing efficient filing systems, handling multi-line phone systems, and supporting executive teams with calendar management and correspondence. Demonstrates strong organizational skills and attention to detail, ensuring seamless office functionality and improved operational efficiency. Skilled in managing confidential information with discretion and maintaining high standards of customer service. Adept at handling complex tasks, prioritizing responsibilities, and collaborating effectively with team members to support organizational goals.
Overview
5
5
years of professional experience
Work History
NDA (45 Hours/week)
Private Company
10.2023 - 01.2024
University of South Florida Internship (40 Hours/Week)
University of South Florida
08.2022 - 12.2022
- Paired with experienced mentors to gain practical experience in real-world interpreting settings
- Participated in mock interpreting exercises to simulate real-world scenarios and enhance interpreting skills
- Interpreted assignments both solo and in collaboration with teams, ensuring accurate communication
- Prepared thoroughly with mentors or teams before assignments, adhering to professional standards and expectations
- Conducted post-assignment debriefs with mentors or teams to reflect on performance and gather feedback for improvement
- Reviewed and analyzed interpreted work to identify areas for growth and refine interpreting techniques
- Engaged actively in the Sorenson Synergy Program, contributing to professional development and networking opportunities within the ASL interpreting field.
Administrative Assistant (40 Hours/Week)
Monalisa Monuments
12.2021 - 08.2022
- Coordinated calendars and scheduled appointments for executives and team members, ensuring efficient use of time
- Implemented a streamlined filing system that improved retrieval times and overall office organization
- Managed a multiline phone system, handling calls professionally and directing inquiries to appropriate personnel
- Handled correspondence including emails, letters, and reports, ensuring accuracy and timely delivery
- Greeted and assisted onsite guests and clients, providing a welcoming and professional environment
- Provided exceptional customer service, addressing client inquiries and concerns promptly and effectively
- Assessed client needs and escalated complex issues to senior management for prompt resolution, enhancing customer satisfaction
- Supported sales efforts by securing orders and maintaining client relationships according to company standards
- Created, input, updated, tracked, and maintained client files and orders using a specific software system.
Care Giver (30 Hours/Week)
02.2020 - 07.2021
- Provided compassionate and personalized care to elderly clients, ensuring their physical and emotional well-being
- Assisted with daily activities such as bathing, dressing, meal preparation, feeding, and medication reminders
- Monitored and documented client health status and reported changes to family members and healthcare professionals
- Engaged clients in meaningful activities and exercises to promote mental alertness and physical health
- Managed household tasks such as light housekeeping, laundry, and grocery shopping to support client comfort and independence
- Supported clients with mobility assistance, transfers, and transportation to medical appointments or social outings
- Provided companionship, support, and social engagement
- Maintained and coordinated daily routine and reminded elderly clients of daily schedule.
Auxiliary-Aid/Note-Taker/Office Assistant (25 Hours/Week)
Miami Dade College - ACCESS Department
12.2018 - 07.2021
- Scheduled and coordinated client appointment schedules, monitored delays, and communicated efficiently with staff and clients to minimize disruptions and maintain high standards of customer service
- Developed and maintained effective communication channels with clients, interdisciplinary teams, various departments, and external agencies
- Courteously and promptly managed all inbound/outbound calls and visitors in a prompt and courteous manner, providing accurate information or directing inquiries as needed
- Provided detailed information on ACCESS department and policies, procedures, and facility location to clients, family members, and staff, ensuring clarity and compliance
- Maintained strict confidentiality of client records, copies, and file documentation, adhering to HIPAA guidelines and ensuring data integrity
- Efficiently scanned and entered information into systems, maintaining accuracy and completeness of records
- Aided diverse groups of individuals with disabilities and worked well in multi-ethnic and multi-cultural environments
- Attended classes, meetings, or presentations and accurately documented key points, discussions, and assignments
- Provided clear and concise notes that facilitated understanding and retention of information for students or colleagues
- Transcribed notes into digital formats or shared documents for accessibility and reference purposes
- Ensured confidentiality and sensitivity in handling class or meeting content
- Collaborated with students, instructors, or colleagues to ensure notes met specific needs and preferences.
Education
High School Diploma -
Doctors Charter School of Miami Shores
Miami, FL06.2016
Associate Of Arts Degree In Foreign Language -
Miami Dade College
Miami, FL12.2019
Associate Of Science Degree In ASL Interpretation -
Miami Dade College
Miami, FL05.2021
Bachelor of Arts Degree in American Sign Language Interpretation -
University of South Florida
Tampa, FL12.2022
Skills
- Customer Service/Relations
- Data Entry
- Computer Proficiency/Skills
- Administrative Support
- Microsoft Office
- Confidentiality
- Time Management
- File Organization
- Clerical Support
- Critical Thinking
- Multitasking Skills
- Strong Problem Solver
- Professional Communication
- Dedicated Team Player
- Scheduling and Calendar Management
- Deadline-oriented
- Multi-Line Phone Systems
- Resourceful
- Tech-Savvy
- Workflow Optimization
- Office Equipment Maintenance
Affiliations
- Inspired Leaders (First Graduating Class)
- Phi Theta Kappa
- Voice for the Voiceless
- Gold Level Civic Action Award
- Tau Sigma - Beta Phi
- Diverse Interpreters of Color Alliance
- Minority Pre-Professional Science Society
- National Black Deaf Advocates
- Florida Registry of Interpreters for The Deaf
- Registry Of Interpreters for The Deaf
Languages
American Sign Language
Limited Working
Timeline
NDA (45 Hours/week)
Private Company
10.2023 - 01.2024
University of South Florida Internship (40 Hours/Week)
University of South Florida
08.2022 - 12.2022
Administrative Assistant (40 Hours/Week)
Monalisa Monuments
12.2021 - 08.2022
Care Giver (30 Hours/Week)
02.2020 - 07.2021
Auxiliary-Aid/Note-Taker/Office Assistant (25 Hours/Week)
Miami Dade College - ACCESS Department
12.2018 - 07.2021
High School Diploma -
Doctors Charter School of Miami Shores
Associate Of Arts Degree In Foreign Language -
Miami Dade College
Associate Of Science Degree In ASL Interpretation -
Miami Dade College
Bachelor of Arts Degree in American Sign Language Interpretation -
University of South Florida
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