Jadelyn Santiago
Deltona,FL
Summary
It is a goal to successfully and efficiently manage concerns and resolves conflicts to maximize customer satisfaction. Bringing a strong background in customer relations and communication, I am a dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Member Services /Front Desk Sales Associate
Planet Fitness
09.2022 - Current
- Strived to be able to provide information about products and the company itself.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained cleanliness and organization of front desk area.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Barista/Server
Boston Coffee House
10.2021 - 01.2024
- This position included many responsibilities such as making espresso drinks, teas, regular brewed coffee, answering phone calls, and serving them to your tables
- We were required to memorize the drink and food menus
- Serve and buss your own tables, along with washing and putting away dirty dishes
- Clean during and after shifts and finish side work, that included restocking, cleaning your sections, and setting up the next server for success.
Manager
Oak flame Pizza
01.2020 - 11.2021
- This position had a numerous amount of responsibilities, such as customer service, ordering and organizing inventory for the store, maintaining a clean environment for staff and customers, delegating and making schedules for the staff, having the ability to work all positions in the restaurant if spot needed to be filled, and to provide a positive workspace.
Barback/Server
The Basin
03.2020 - 10.2021
- Being a bar back came with a lot of responsibilities to uphold a well-kept workspace such as, taking orders, knowing a learning the POS system, constantly cleaning, customer service, and restocking supplies.
Education
6-20 All Lines Adjuster License -
Central Insurance School
St. Petersburg, FL02.2024
Associate of Arts - Business And Management
Daytona State College
Deltona, FL01.2024
Verbal Behavior Institute
OnlineHighschool Diploma -
Deltona High School
Deltona01.2019
Skills
- Positive Attitude
- Customer service
- Organizational skills
- Problem solving abilities
- People skills
- Flexible
- Leadership experience
- Creativity
- Adaptability
Certification
- Licensed 6-20 All Lines Adjuster - License Number : G093376 - February 2024
- Professional Claims Adjuster at the Professional Career Institute - February 11, 2024
Timeline
Member Services /Front Desk Sales Associate
Planet Fitness
09.2022 - Current
Barista/Server
Boston Coffee House
10.2021 - 01.2024
Barback/Server
The Basin
03.2020 - 10.2021
Manager
Oak flame Pizza
01.2020 - 11.2021
6-20 All Lines Adjuster License -
Central Insurance School
Associate of Arts - Business And Management
Daytona State College
Verbal Behavior Institute
Highschool Diploma -
Deltona High School