Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Licensed & Volunteer
Generic

JADELYNN BANKS

Orlando,FL

Summary

Seasoned with progressive leadership experience in Environmental Services. Skilled in strategic planning, operational management, and process improvement, with a proven ability to enhance business plans and streamline daily operations. Results-driven and resilient leader known for developing high-performing teams, improving productivity, and driving compliance with healthcare and regulatory standards. Recognized for exceptional communication skills, problem-solving ability, and a strategic approach to implementing organizational change.

Overview

12
12
years of professional experience

Work History

Assistant Director

Crothall Healthcare Environmental Services
11.2024 - Current
  • Provide leadership coverage in the absence of the Director, ensuring smooth departmental operations and effective decision-making over 15 managers and over 300 employees.
  • Directed daily operations of the housekeeping and environmental services department, providing leadership to 2nd and 3rd shift of 7 managers and 200+ employees across patient care areas, surgical suites, offices, and public spaces ensuring adherence to quality standards and service excellence.
  • Conduct regular inspections of patient rooms and public areas, identifying areas for improvement and ensuring compliance with safety regulations.
  • Oversee daily scheduling and assignment of tasks, optimizing staff allocation for maximum productivity.
  • Managed bedboard dispatch operations, coordinating room cleaning, patient discharges, transfers, and admissions to reduce turnover time and improve patient flow.
  • Collaborate with Hospital Administration, HR and Nursing leadership to align housekeeping services with patient care goals and operational priorities.
  • Support departmental budgeting, vendor relations, and inventory control, achieving cost-effective operations while maintaining high service quality.

Operations Manager

Crothall Healthcare Environmental Services
07.2024 - Current
  • Supervising staff and keeping employees compliant with company policies and procedures.
  • Empowering employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conduct regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Analyzing and reporting on key performance metrics to senior management.
  • Identifying and resolved unauthorized, unsafe, or ineffective practices.
  • Develop and implementing strategies to maximize customer satisfaction.
  • Revising duty sheets and OR logs to ensure the department is in compliance with DNV.
  • Reporting issues to higher management with great detail.

Operations Manager

Crothall Healthcare Environmental Services
04.2022 - 07.2024
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Analyzed and reported on key performance metrics to senior management.
  • Supervised staff and kept employees compliant with company policies and procedures.
  • Conducted staff huddles keeping them informed with current news regarding the organization/campus/department.
  • Completed annually employee evaluation.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Directed initiatives to improve work environment, company culture.


Team Lead - Housekeeping

AdventHealth
12.2021 - 04.2022
  • Trained new team members by relaying information on department/ company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, employee recognition initiatives, demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Utilized my computer skills when managing the bedboard.
  • Assist with cleaning patient rooms/areas
  • Stocked housekeeping carts and supply shelf's.
  • conducted rounds checking on team ensuring they had the tools to complete their task efficiently and addressing any concerns.




Housekeeper

AdventHealth
09.2021 - 12.2021
  • Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
  • Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards by cleaning patient rooms and common areas.


Team Lead - Housekeeping

AdventHealth
03.2016 - 12.2019
  • Trained new team members by relaying information on department/ company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, employee recognition initiatives, demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Utilized my computer skills when managing the bedboard.
  • Assist with cleaning patient rooms/areas
  • Stocked housekeeping carts, housekeeping closets.
  • Ensure mops/rags were washed and dried for the following shift.
  • conducted rounds checking on team ensuring they had the tools to complete their task efficiently and addressing any concerns.

Assistant Director

NINA'S KID'S ACADEMY
02.2014 - 03.2016
  • Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
  • Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
  • Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
  • Mentored new teachers through observation, feedback, and professional development opportunities.
  • Conducted regular safety drills to ensure preparedness in case of emergency situations at school premises.
  • Evaluated teacher performance through classroom observations and provided constructive feedback for improvement.
  • Ensured compliance with state education standards by regularly reviewing curriculum materials and teaching practices.
  • Coordinated field trips or off-campus activities that promote experiential learning opportunities outside the classroom setting.
  • Oversaw budget management, ensuring financial resources were allocated effectively to support strategic goals.

Education

High School Diploma -

Stepping Stone High School
07.2013

Skills

  • Problem-Solving
  • Customer Service
  • Staff Management
  • MS Office
  • Interpersonal Communication
  • Assignment Delegation
  • Dispatching

Accomplishments

    As a Operations Manager I was given the opportunity to give my support to four other accounts.

    For the Two weeks I supported each account I was able to achieve and demonstrate my strengths by

  • Onboarding employees and train staff on the Crothall process and procedures.
  • Guide and monitor the team to work together towards achieving goals. (HCAPS/TAT)
  • Enforcing staffing schedules and areas of work to ensure adequate services are rendered.
  • Conducted staff huddles.
  • Answered staff questions and concerns in a timely manner.
  • Knowledge of computer system.
  • Created duty sheets for staff.
  • I developed a respectful and trustworthy relationship with the staff by being patience, transparent, adhering to all policies and procedures and by demonstrating respect of cultural orientations and individual values.

Timeline

Assistant Director

Crothall Healthcare Environmental Services
11.2024 - Current

Operations Manager

Crothall Healthcare Environmental Services
07.2024 - Current

Operations Manager

Crothall Healthcare Environmental Services
04.2022 - 07.2024

Team Lead - Housekeeping

AdventHealth
12.2021 - 04.2022

Housekeeper

AdventHealth
09.2021 - 12.2021

Team Lead - Housekeeping

AdventHealth
03.2016 - 12.2019

Assistant Director

NINA'S KID'S ACADEMY
02.2014 - 03.2016

High School Diploma -

Stepping Stone High School

Licensed & Volunteer

  • Licensed Foster Care Parent for the Department of Children and Families in the State of Florida.
  • Volunteer for the Coalition for the homeless for 12 years.
  • Volunteer in the food pantry at my local church for 10 years.


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