Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jade Mariet Santiago Castillo

Charlotte,NC

Summary

Offering strong communication and organizational abilities, eager to learn and develop in professional environment. Brings ability to pick up new tasks quickly and adapt to various responsibilities efficiently. Ready to use and develop administrative and customer service skills in any industry role.

Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.

Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.

Overview

4
4
years of professional experience

Work History

Receptionist

NYC Health + Hospitals
Manhattan, NY
03.2022 - 09.2024
  • Greeted patients and visitors, ensuring a welcoming environment and effective communication.
  • Managed multi-line phone system, directing calls to appropriate departments efficiently.
  • Scheduled appointments, coordinating with medical staff to optimize patient flow.
  • Maintained accurate patient records in electronic health record systems, ensuring data integrity.
  • Assisted in processing insurance information, enhancing claim accuracy and reducing delays.
  • Collaborated with healthcare teams to streamline administrative processes and improve service delivery.
  • Managed front desk operations, ensuring smooth visitor check-in and appointment scheduling.
  • Provided exceptional customer service, addressing inquiries and resolving concerns promptly.
  • Developed strategies to enhance patient satisfaction through improved front desk interactions.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Coordinated communication between patients and healthcare providers, enhancing service delivery.
  • Handled assignments independently with good judgement and critical thinking skills.

Driver, Warehouse Orders

Amazon
Charlotte, NC
07.2025 - Current
  • Operated delivery vehicles to transport warehouse orders efficiently across designated routes.
  • Collaborated with warehouse staff to streamline loading processes and enhance team efficiency.
  • Executed timely deliveries, minimizing delays and maximizing customer satisfaction through reliable service.
  • Assisted in training new drivers on best practices for safe driving and efficient order handling.
  • Loaded and unloaded items, ensuring accurate placement for optimal inventory management.
  • Coordinated scheduling and workflow management for customer service representatives.
  • Analyzed customer feedback to identify trends and improve service delivery.
  • Mentored team members on best practices in customer interaction and conflict resolution.
  • Implemented new CRM software, improving data management and customer tracking capabilities.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • I used to answer questions and more then 30 people answered questions and comments.

Education

Some College -

The Community College of Baltimore County
Catonsville, MD
01.2024

High School Diploma -

Wilby High School
Waterbury, CT
06.2021

Skills

  • Time management
  • Valid Driver's license
  • Customer service
  • Clean driving record
  • Problem-solving
  • Flexible schedule
  • Punctuality
  • Telephone skills
  • Appointment scheduling
  • Verbal and written communication
  • Problem-solving skills
  • Data entry
  • Organization skills
  • Customer and client relations
  • Office administration
  • File management
  • Administrative support
  • Multi-line telephone operation
  • Document management

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Driver, Warehouse Orders

Amazon
07.2025 - Current

Receptionist

NYC Health + Hospitals
03.2022 - 09.2024

Some College -

The Community College of Baltimore County

High School Diploma -

Wilby High School