JADEN ASTORGA-BOHANON
Moriarty,NM
Summary
Customer Support Inbound and Outbound Calling Problem Resolution
Work History
Customer Service Associate
Construction Specialties
Moriarty, NM
07.2022 - 07.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
Kennel Staff Manager
Kennel
Moriarty, New Mexico
- Developed schedule to balance walking, feeding and socializing needs of animals in care.
- Communicated with pet parents, sharing pictures and relevant information regarding treasured animals.
- Increased enrollment in doggy daycare through networking and targeted marketing campaigns.
Education
High School Diploma -
Moriarty High School
Skills
- Teambuilding
- Decision-Making
- Flexible and Adaptable
- Active Listening
- Multitasking Abilities
- Self-Motivated
Additional Information
- High-energy attitude Stockroom procedures Credit card payment processing Consulted with customers regarding needs and addressed concerns. Improved customer service wait times to mitigate complaints. Organized and prioritized tasks and activities and worked within strict timeframes and deadlines. Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines. Educated customers on special pricing opportunities and company offerings. Delivered fast, friendly and knowledgeable service for routine questions and service complaints. Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Timeline
Customer Service Associate
Construction Specialties
07.2022 - 07.2022
JA
Kennel Staff Manager
Kennel
High School Diploma -
Moriarty High School
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