Jaden Baker
Colorado Springs,CO
Summary
Knowledgeable Parts Specialist skilled at keeping parts organized and serving customers' needs. Works efficiently to restock parts, resolve issues and handle paperwork. Dedicated to satisfying customers and exceeding sales targets. Meticulously organized Parts Salesman with comprehensive knowledge of thousands of parts and range of uses in numerous circumstances. Reliable source for customers of varying needs. Customer-centric and service-minded employee with approachability and outward-facing patience and generosity. Skilled Parts Sales Associate with expertise in sales, service and compliance. Flexible team player with strong problem-solving and interpersonal abilities. Knowledgeable proficient in searching both physical and computerized catalogs, order systems and parts databases. Works efficiently and accurately to meet productivity, sales and customer service objectives. Reliable bringing experience in automotive parts sales and delivery. Friendly and professional demeanor with track record of consistently positive customer feedback. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Highly efficient. well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals.
Overview
2
2
years of professional experience
Work History
Parts Specialist
AutoZone
07.2023 - Current
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Kept checkout areas stocked with eye-catching merchandise to boost per-customer revenue.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Increased store revenue by cross-selling products and upselling services to customers.
- Ordered parts from various distributors to fulfill demands.
- Stocked and managed stock of parts.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Maintained clean and neat parts counter and sales floor.
- Assisted customers in finding appropriate parts promptly.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Researched vehicles and parts via physical catalogs and electronic means.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Trained and mentored junior employees on regulations, best practices and performance strategies.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
- Diagnosed malfunctions after looking at damaged unit in depth.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Examined returned parts for defects and exchanged defective parts or refunded money.
Mover
Two Men And A Truck International
04.2023 - 06.2023
- Moved furniture and boxes using utility dolly and truck ramp.
- Loaded and unloaded trucks with customer possessions or merchandise weighing up to [Number] lbs.
- Arranged items at destination according to customer requests and instructions.
- Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions, and weight.
- Maneuvered items carefully through narrow hallways and doorways to prevent damage.
- Communicated with customers courteously and professionally to drive satisfaction.
- Cleaned and maintained truck and other equipment to maintain optimum working condition.
- Followed verbal and written instructions to properly move and ship products.
- Followed safety protocols to prevent accidents and injuries.
- Strapped items down over protective padding to secure throughout transportation.
- Prevented load shifting or damage by using bracing and strapping techniques.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
Crew Member
Rasing Canes
08.2022 - 04.2023
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Trained new team members on procedures, customer service, and sales techniques.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
- Packaged menu items into bags or trays and placed drink orders into carriers.
Sales Associate
Vintage Stock
03.2022 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Managed efficient cash register operations.
Crew Member
SUBWAY®Restaurants
07.2021 - 01.2022
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Stocked shelves to organize aisles in assigned department.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Brewed coffee and tea and changed out drink station syrups.
- Prepared salads, soups and sandwiches for customers.
Education
GED -
N. Cleveland Goal Academy
Cleveland, TN10.2023
Skills
- Quote Information
- Technical Documentation
- SAP Understanding
- Database Management System Software
- Cash Counting
- Customer Buying Habits
- Returns Policies
- Complex Problem-Solving
- Inventory Management
- Operational Improvements
- Efficient Sales Transactions
- Customer Inquiries
- Customer Experience
- Supply Orders
- Quality Deliverables
- Communications Strategies
- Display Building
- Creative Solutions
- Cash Register Operations
- Operations Management
- Closing Procedures
- Reviewing Deliveries
- Mobile Devices
- Ordering Parts
- Managing Parts
- Customer Service Optimization
- Customer Interaction
- Reading Comprehension
- Vendor Relations
- Market Trend Analysis
- Till Counting
- Invoice Processing
- Customer Service
- Return Processing
- Performance Strategies
- Maintain Parts Inventory
- Special Assignments
- Product Merchandising
- Delivery Coordination
- Improving Customer Satisfaction
Timeline
Parts Specialist
AutoZone
07.2023 - Current
Mover
Two Men And A Truck International
04.2023 - 06.2023
Crew Member
Rasing Canes
08.2022 - 04.2023
Sales Associate
Vintage Stock
03.2022 - 08.2022
Crew Member
SUBWAY®Restaurants
07.2021 - 01.2022
GED -
N. Cleveland Goal Academy
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