Jaden Brightman

Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives.

• Responsible for receiving, routing, resolving and properly closing all People and service support inquiries in an accurate and timely manner. Responds to emails and all employee facing requests in a timely and accurate manner. Assists employees & managers with the HRIS self-service functions. Provides support for all requests from Associates, Managers, People Business Partners, and Centers of Excellence to answer questions, provide explanations, resolve issues, and respond to inquiries mainly related to People associate data, programs, policies, benefits, practices and procedures. Responsible for data entry and ensuring the integrity of associate master data entered in Wonder’s Human Capital Management system. Manage, process, and support the various People transactions, inclusive of onboarding, transfers, reorganizations, new hires, terminations, job and personal data changes, promotions, pay changes. Serve as a first-level resource for associate interactions with the People Team emphasizing professionalism, urgency, and confidentiality. Provides friendly and accurate service to calls and emails Maintain associates’ personnel files in compliance with federal and state standards. Perform other People Team-related duties as needed. Role model documenting, testing, and adherence to SOP and give fast, accurate, and complete data on all inquiries and incidents Supervise live operations –Monitor live operations using inputs from multiple applications and advanced vehicle sensors, solve issues that arise during the shift to maximize fleet up-time, on-time deliveries, a great customer experience, and safety. Requires leadership ability to make tough decisions fast. Review and analyze reports, completed projects, and set metrics to continually improve customer experience and efficiency; complete and review incident and end-of-shift reports for senior leaders.Complete, teach, and coach on daily reporting using business insights software and other proprietary programs. Test and iterate standard operating processes – Test and give feedback on operating procedures and proprietary technology in the command center. You will be a key link to improving fleet operations from the front-line. Communication/Coordination – Strong communication skills with an ability to work across organizations and communicate with multiple stakeholdersand team members Build strong, long-term relationships with customers by staying in constant communication and efficiently resolving issues with alternate solutions tailored to individual needs. Conduct weekly, quarterly and annual customer success reports to ensure customers optimize our product/service, issues are resolved proactively and customer goals are met. Evaluate risk management for each customer and proactively evade dissatisfaction or lost business and ultimately drive retention throughout the customer life cycle. Identify and prioritize product/service updates that reflect customer requests, industry, market and competitor trends and report to key stakeholders.Provide insight and relay the voice of customer with internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance and Engineering.