Overview
Work History
Education
Skills
Timeline
Volunteer
Icea Pettigrew

Icea Pettigrew

Edgewood,WA

Overview

25
25
years of professional experience

Work History

Program Director

Phenomenal She
Federal Way, WA
01.2024 - Current
  • Implemented strategies designed to increase engagement levels among students enrolled in the mentoring program.
  • Planned and facilitated educational workshops on topics such as conflict resolution, life skills,self-esteem and STEAM.
  • Served as liaison between teachers, families, students, and mentors involved in the mentoring program.
  • Established partnerships with local organizations to provide additional resources for students participating in the after-school program.
  • Designed and administered assessments to evaluate youth performance in target areas, communicating results and individual progress with mentors and staff.
  • Conducted regular evaluations of program effectiveness and made adjustments as needed.
  • Reviewed timecards at month end to ensure accuracy before approving payment.
  • Created and maintained employee records, including new hires, terminations, salary changes, and tax withholding forms.
  • Responded promptly to inquiries from employees regarding their paychecks or deductions.
  • Planned program events, coordinating special guests and volunteers and implementing promotion strategies to garner attention.
  • Facilitated team building exercises among staff members in order to foster collaboration.

Chief Operating Officer/Studio Owner

The Trap Lab Fitness Studio
Federal Way, WA
01.2022 - Current
  • Efficiently maintained studio space by overseeing procurement of supplies, organizing inventory, sanitizing the premises,and ensuring compliance with safety guidelines.
  • Negotiated contracts with suppliers and contractors who provided services or products used by the studio.
  • Developed partnerships with other businesses in order to cross-promote services offered by each organization.
  • Developed and implemented a comprehensive customer service strategy to maximize client satisfaction throughout their studio experience.
  • Managed financial operations for the business, including budgeting and forecasting revenue.

Program Coordinator

Phenomenal She
Federal Way, WA
08.2019 - 12.2022
  • Ensure that program activities operate within the policies and procedures of the organization
  • Develop and organize training sessions or workshops for mentors
  • Use analytical and decision-making skills to assess the individual needs of mentees and pair them with suitable mentors.
  • Assist participants and mentors in developing relationships
    Develop course materials for mentor recruitment and participants in need of mentoring
  • Recruit, manage, and communicate with program volunteers.
    Ensure that all volunteers/mentors complete background checks.
  • Collaborate with the Executive Director on programming adjustments, as needed.
    Identify the needs for and conduct outreach for new volunteers and students.
  • Maintain documentation to assure accountability, effectiveness, and efficiency.
  • Participate in required agency training/ongoing professional development/coaching in Race and Equity, LGBTQ Competency, and Support Strategies. Apply the practices
    and principles attained in BSK training/ongoing.
  • Conduct volunteer enrollments, including individual orientations, interviews, and completion of any.
  • Coordinate logistics for activities and events.

Finance Manager

Primary Care Northwest
Tacoma, WA
04.2017 - 04.2021
  • Develop solution-based, user friendly initiatives to support practice success to meet NCQA, Quality, and HEDIS incentive targets and improve performance outcomes.
  • Be the primary go-to person for all STARS related activities within their assigned market(s) working within a matrix relationship which includes United Healthcare's Regional Vice President, Administrative Call Center Team Health Plan Medical Directors, and other Health Plan and Optum team members to assure that all STARS activities are planned and executed to include.
  • Led team of 5 staff handling more than $1.2 in monthly charges.
  • Managed contract administration, including maintaining files, validating codes, and monitoring reporting.
  • Evaluated accounting and financial reporting systems to assess quality, identify concerns and devise enhancement strategies.
  • Oversaw preparation of corporate balance sheets, income statements, and other financial reports.
  • Completed month-end and year-end closings, kept records audit-ready, and monitored timely recording of accounting transactions.

Clinical Operations Lead

Primary Care NW
Tacoma, WA
04.2010 - 04.2017
  • Responsible for day-to-day operations of Primary Care Clinic with 4 providers to include medical billing, patient registration, back-office workflow, medical records, and practice management.
  • Responsible for the accuracy and efficiency of clinic functions including billing and collections, customer service, complaint processing, clinical records, reception, rooming patients, physician and patient scheduling, and other office functions as required.
  • Responsible for provider insurance credentialing providing required documentation meeting strict timelines.
  • Ensures implementation of National Patient Safety Goals and other patient-focused initiatives.
  • Works in conjunction with Quality Support Services to maintain compliance with regulatory bodies including theDepartment of Health and Joint Commission.
  • Develops, coordinates, and facilitates quality improvement activities that meet TJC, DOH, OSHA, and organizational goals.
  • Ensures that the applicable standards of all regulatory agencies are met.
  • Works closely with Infection Control, Quality Support Services, Nursing, Credentialing, Pharmacy, Lab, Compliance, Risk Management, Health Information, Environmental Services, and other departments as applicable to keep apprised of regulatory and industry standards to meet compliance requirements.
  • Lead team through new EMR implementation from Medical Manager to Athena Health Net.
  • Develop solution-based, user friendly initiatives to support practice success to meet NCQA, Quality, and HEDIS incentive targets and improve performance outcomes.
  • Provide ongoing training and coaching to the front desk, billing, and clinic staff.
  • Patient Account Lead – Primary Care NW.
  • Submit enrollment applications to Medicaid programs for contract hospitals.
  • Ensure Claims are entered and submitted within 24 hours of receipt.
  • Verified authorized billing and medical codes using the International Classification of Diseases (ICD- 10,ICD-9) codes.
  • Imported documents to create live insurance claims scenarios in Athena and Medical Manager.
  • Responsible for the prescription process of a worker's compensation claim.
  • Follow up on Insurance and patient aging; re-submit insurance claims as necessary.
  • Insure office practices are in compliance with HIPAA regulations.
  • Able to liaise with insurance carriers and patients to resolve balance issues.

Medical Billing Externship

Ball Chiropractic
Federal Way, WA
09.2009 - 04.2010
  • Answered multi-line phones, scheduling patient appointments, processed EOB's, obtained insurance verification for patient visits, consolidated patient files, and information, data entry of patient information, took and processed co-pays.
  • Submitted and accurately processed insurance claims with related medical code verifications and assessments.
  • Organized information for past-due accounts and transferred to acollection agency.

Cosmetic Counter Manager

Macy’s West －
Federal Way, WA
12.1999 - 01.2009
  • Facilitated in-store product training with vendor representatives, enabling employees to increase product knowledge.
  • Promoting high-quality retailing standards at every opportunity.
  • Organizing and maintaining stunning merchandising displays providing excellent customer service.
  • Cashier and manage cash deposit.
  • Planned and implemented promotional events, communicating advertising and sales information to beauty advisors and retail managers.

Education

CPC Certification

American Association of Professional Coders (AAPC)
05.2010

Associate of Science - Medical Billing And Coding , EMR, Finance

Everest College
Tacoma, WA
11.2009

Bachelor of Arts -

Performing Arts College
Philadelphia, PA
03-1999

Certification -

Athena Collections, Medical Manager, UHCareConnect

Skills

  • Clinic Operations
  • Volunteer Onboarding
  • Provider Credentialing
  • Change Management and workflow restructure
  • Workflow management
  • Insurance Billing, Coding, Collections, Auditing
  • Adept with HCPCS, CPT, ICD-10, ICD-9
  • PHI, HIPAA Compliance trained
  • Project Development & Management
  • Staff Training and Development
  • Vendor and Client Relations
  • Call Management
  • HEDIS and Quality Measure Training
  • Invoicing
  • Payroll
  • Auditing, Market, Workflow,Quickbooks
  • Balance, Medical Billing
  • Budget, Merchandising
  • Call Center
  • Coaching, Nursing
  • CPT coding, Organizing
  • Client Relations
  • Project Development
  • Customer service
  • Data entry, Quality improvement
  • DOH, Reception
  • Department of Health, Reporting
  • Documentation, Risk Management
  • Goal setting
  • ICD-10
  • Interpretation, Strategy development
  • Human resources
  • Data management
  • Critical thinking

Timeline

Program Director

Phenomenal She
01.2024 - Current

Chief Operating Officer/Studio Owner

The Trap Lab Fitness Studio
01.2022 - Current

Program Coordinator

Phenomenal She
08.2019 - 12.2022

Finance Manager

Primary Care Northwest
04.2017 - 04.2021

Clinical Operations Lead

Primary Care NW
04.2010 - 04.2017

Medical Billing Externship

Ball Chiropractic
09.2009 - 04.2010

Cosmetic Counter Manager

Macy’s West －
12.1999 - 01.2009

CPC Certification

American Association of Professional Coders (AAPC)

Associate of Science - Medical Billing And Coding , EMR, Finance

Everest College

Bachelor of Arts -

Performing Arts College

Certification -

Athena Collections, Medical Manager, UHCareConnect

Similar Profiles

CREATE PROFILE
Icea Pettigrew