Jaden Conerly
Mukilteo,WA
Summary
Dynamic leader with proven expertise in team management and customer service excellence, honed at Arena Sports and StretchLab. Skilled in strategic planning and client relationship development, I've successfully enhanced team performance and customer satisfaction. Demonstrated ability to identify new opportunities and expand market presence through strategic planning and effective negotiation skills. My approach combines coaching and mentoring with effective multitasking, achieving significant improvements in operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Membership Specialist
StretchLab
Lynnwood, WA
09.2024 - Current
- Assisted members with inquiries regarding their accounts, benefits, and services.
- Boosted sales by executing complete sales cycle process from prospecting leads through contract negotiations and close.
- Implemented sales plans for advertising by identifying and calling on prospects.
- Promoted effective issue resolution regarding employees or members through active listening and dynamic communication skills.
- Implemented professional sales presentations to creatively communicate product quality and market comparisons.
- Provided excellent customer service to all members.
- Acquired new customers through social media, grassroots marketing efforts, and new member orientations, achieving increase.
- Resolved customer complaints promptly and professionally.
Assistant Coordinator
Arena Sports
Mill Creek, WA
10.2021 - 06.2023
- Organized digital and physical employee records.
- Maintained schedules and allocated tasks to team members.
- Engaged in goal discussions during weekly managerial conferences.
- Offered strategic guidance and training to newly hired staff regarding diverse company initiatives.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Assisted in the coordination of projects and activities, ensuring deadlines were met.
- Supported administrative functions for seamless team operations.
- Consistently handled customer issues promptly and maintained high-quality support.
- Provided positive reinforcement to encourage appropriate behavior among children.
- Implemented behavior management strategies as needed when dealing with challenging behaviors.
- Encouraged children by using positive reinforcement to improve self-esteem and communication skills.
Party Coordinator
Arena Sports
Redmond, WA
10.2021 - 09.2022
- Organized event facility, food and beverage selections and audio-visual arrangements.
- Handled and uploaded event changes and cancellations within system.
- Supervised financial transactions related to event management.
- Facilitated staff supervision and training, enhancing event management outcomes.
- Oversaw hiring, training, and management of event staff and volunteers.
- Organized and distributed equipment, supplies, staff for events.
- Created comprehensive event plans and schedules to maintain flawless party execution.
- Managed complete setup and teardown of events to ensure timely execution.
- Ensured that all guests had an enjoyable experience by providing excellent customer service throughout the duration of the party or event.
- Managed and resolved event conflicts maintaining professionalism and client goodwill.
- Tracked supply inventory levels to ensure timely orders.
- Consistently maintained communication with clients throughout entire event process to address any questions.
Education
High School Diploma -
Kamiak High School
Mukilteo, WA06.2020
Some College (No Degree) - Early Childhood Education And Care
Grand Canyon University
Phoenix, AZSkills
- Team Management
- Project Planning
- New Hire Orientation
- Staff Development and Training
- Time Management
- Recruitment and Hiring
- Prioritization and Time Management
- Team Shift Organization
- Relationship Building Expertise
- Service Excellence
- Conflict resolution
- Partnership development
Certification
- CPR Certified
- First Aid Certified
- Food Handlers
References
References available upon request.
Timeline
Membership Specialist
StretchLab
09.2024 - Current
Assistant Coordinator
Arena Sports
10.2021 - 06.2023
Party Coordinator
Arena Sports
10.2021 - 09.2022
High School Diploma -
Kamiak High School
Some College (No Degree) - Early Childhood Education And Care
Grand Canyon University