Merrick Isaacks
Austin,TX
Summary
Dedicated and driven individual with a passion for acquiring new knowledge and overcoming challenges. Thrives on collaborating with teammates and assisting customers to achieve their objectives. Proactive and quick-learning nature, motivated to excel in endeavors. Takes pride in work ethic and willing to put in necessary effort for success. Diverse background includes customer-facing positions in food services, warehouse logistics, and contracting-related services.
Overview
13
13
years of professional experience
Work History
Interior and Exterior Painter
Hero Fences - Contracting Services
06.2017 - Current
- Included surface preparation and equipment maintenance, trim work on doors and windows
- Included mold remediation, water & waste removal from work areas to facilitate repairs
- Sweeping, mopping, trash removal, window cleaning, etc
- Enhanced customer satisfaction by completing exterior painting projects on time and within budget constraints.
- Collaborated with team members to complete large-scale commercial painting projects efficiently and effectively.
- Implemented efficient scheduling practices that allowed multiple simultaneous projects without sacrificing quality or attention to detail.
- Maintained a clean and safe work environment, adhering to industry best practices and safety regulations during all exterior painting projects.
Senior Waiter
Thai Passion Restaurant
Austin, TX, USA
12.2015 - 02.2017
- Facilitated clear communication between the front-and back-of-house teams, improving overall restaurant efficiency.
- Continuously improved service skills by attending industry conferences, workshops, and trainings to stay current on best practices.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Coordinated with kitchen staff to ensure timely delivery of orders while maintaining food quality standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Resolved customer concerns promptly and professionally, ensuring a positive dining experience.
Car Hop
Sonic Drive-In
Austin, TX, USA
03.2015 - 11.2015
- Balanced orders on trays weighing over Number lbs and delivered them to cars.
- Answered guest questions and promoted special products.
- Prioritized safety by following all company protocols regarding food handling and serving procedures.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Resolved customer complaints professionally, finding mutually agreeable solutions.
- Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.
- Received numerous compliments from customers on outstanding service, contributing positively to the restaurant''s reputation.
- Maintained positive and professional attitude to instill business confidence and promote repeat business with customers.
- Handled cash transactions accurately, ensuring proper change was given to customers.
- Assisted in the training of new carhops, sharing best practices for success in the role.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Replenished serving stations with fresh food and cleaned up spills.
- Contributed to a positive work environment by maintaining a friendly attitude with coworkers and customers alike.
- Enhanced sales by upselling menu items and promoting daily specials.
Warehouse Operations
Home Goods, Inc.
Austin, TX, USA
10.2013 - 02.2015
- Assisted in warehouse operations when needed, including loading/unloading trucks or helping with inventory management tasks.
- Collaborated with team members to meet daily productivity goals and maintain smooth warehouse operations.
- Facilitated smooth warehouse operations by properly labeling, sorting, and storing items according to established procedures.
- Managed warehouse operations and verified proper shipment procedures.
- Streamlined warehouse operations for increased efficiency, utilizing effective space management techniques.
- Supported overall warehouse operations by assisting with loading and unloading trucks as needed, ensuring seamless workflow across departments.
- Oversaw warehouse operations, including staff management, inventory control, order processing, and shipping/receiving functions.
- Continuously reviewed industry best practices and emerging technologies to identify potential improvements in warehouse operations.
Sales Specialist
Hisey Tree Service
Austin, TX, USA
04.2013 - 09.2013
- Consulted with customers in the Austin area and advised them on specific yard maintenance, tree and shrub removal / trimming services
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Provided first-rate service to all customers and potential customers.
- Adapted selling approach based on each customer''s unique needs/preferences; tailoring product offerings accordingly.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Delivered engaging sales presentations, effectively communicating the value of products and services to prospective clients.
- Developed, maintained and utilized diverse client base.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Sandwich Artist
Which Wich Sandwich Shop
Austin, TX, USA
01.2012 - 03.2013
- Greeted guests, promoted specials, and took orders.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Restocked and rotated stock in display case to mitigate stock loss.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Executed sandwich artistry duties with very low occurrence of errors.
- Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
- Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
Referee + General Support
Texas Paintball
Austin, TX, USA
06.2011 - 09.2011
- Guided paintball games by explaining the rules, ensuring all participants operated within the rules and in a safe manner
- Closely monitored the games and called people out where appropriate and settled in game disputes between players
- Helped with large parties by making sure they had what they needed and cleaned up after partygoers
- Created new paintball courses and maintained existing course barriers and boundaries
- Assisted in creating new wooden barriers, as well as dirt, rock and sandbag barriers for new course designs
- Promoted good sportsmanship among players.
- Communicated with fans, coaches, players, and other umpires.
- Demonstrated knowledge of sport-specific rules by accurately interpreting situations that arose during matches.
- Inspected sporting equipment for compliance with safety and event regulations.
- Upheld high ethical standards while officiating games, contributing to the overall integrity of the sport.
- Kept track of time and scores during games
- Listened to player feedback and communicated with team captains to accurately resolve disputes.
- Utilized strong decision-making skills under pressure, contributing to the overall quality of each competition.
- Increased game efficiency through diligent timekeeping and scorekeeping duties.
- Stayed physically fit to keep up with pace of games.
- Enforced rules and regulations during games to facilitate safe and fair play.
- Maintained detailed records of game results, incidents, warnings issued during matches for future reference.
- Coordinated with other referees to execute smooth and consistent games.
- Contributed to event organization by assisting with setup, breakdown, and equipment management.
- Supported fair competition by remaining impartial in decision-making processes.
Education
High School Education -
Penn Foster Academy
Austin, TX05.2014
Skills
- ASE Certification (MVAC)
- Refrigerant Recovery and Recycling
- OSHA Certification
- 10 Hour General Industry Safety and Health Training
- ASE Certification – (MLR)
- Maintenance and Light Repair Technician Certification
- Entrepreneurship
- Business-plan workshops
- Corporate leadership
- Public speaking
- Airless spray equipment
- Advanced Surface Preparation
- Efficient cleanup
- Worksite safety
- Safety knowledge
- Safety Compliance
- Residential construction
- Project Management
- Painting and finishing
- Subcontractor Relations
- Project Oversight
- Commercial construction experience
References
Available Upon Request
Skillsandtraining
- ASE Certification (MVAC), 03/27/21
- OSHA Certification, 06/16/21
- ASE Certification – (MLR), 11/30/21
- Baylor Entrepreneurship Program, Rigorous 9-month entrepreneurship program, which promotes integrity and accountability through a character-development program, which is effectively a “mini-MBA” program that features business-plan workshops, diving into corporate leadership structure roles and responsibilities as well as “Shark Tank”-style business plan competitions., 08/22
- Toast Master’s Certificate, Public speaking class and certification, 08/22
Timeline
Interior and Exterior Painter
Hero Fences - Contracting Services
06.2017 - Current
Senior Waiter
Thai Passion Restaurant
12.2015 - 02.2017
Car Hop
Sonic Drive-In
03.2015 - 11.2015
Warehouse Operations
Home Goods, Inc.
10.2013 - 02.2015
Sales Specialist
Hisey Tree Service
04.2013 - 09.2013
Sandwich Artist
Which Wich Sandwich Shop
01.2012 - 03.2013
Referee + General Support
Texas Paintball
06.2011 - 09.2011
High School Education -
Penn Foster Academy