Summary
Overview
Work History
Education
Skills
Timeline
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Jaden Deaton

Van Alstyne,TX

Summary

Accomplished, reliable and extremely energetic employee with a steadfast history of professionalism. Motivated leader with tenacious organizational and prioritization abilities. Excellent with time management and complex problem solving. Trustworthy and dedicated with 13 years of experience in customer communication skills, face to face and over the phone. Fast-paced learner looking for a position with professional challenges where there are opportunities to grow furthermore gaining additional knowledge and experience in management.

Overview

4
4
years of professional experience

Work History

Convenience Store Clerk

Quick Check
05.2023 - Current
  • Friendly, fast-paced and reliable associate with strong communication and good time management skills.
  • Greeted up to 350 customers upon entrance into store and provided friendly and efficient service assistance to build outstanding customer relations and ensure positive store experience and gain customer loyalty.
  • Complied with company guidance and state and federal laws to control sales of tobacco, alcohol and lottery products.
  • Performed inventory control by maintaining and replenishing merchandise stocked on display shelves, including both soda and beer coolers, and in "hot box" food display to provide best selection for customers.
  • Followed cash handling, inventory accountability and fueling station procedures as part of operations.
  • Assist customers in completing their purchases, by helping locate particular items, answering questions and fulfilling requests.
  • Food Handler Certified and met safe food handling protocols to comply with company, health department and industry standards.
  • Operated POS system for food, gas, drinks, etc. providing quick, efficient and accurate customer transaction that was processed using cash, credit or debit cards, or local accounts and provided detailed receipts and accurate change when necessary.
  • Utilized same POS system to close down registers at end of shift to account for all monies in and out of store.
  • Inspect store continuously for cleanliness and removed any obstacles or debris to keep work areas clean, organized and hazard-free.
  • Trained new hires in company processes, product knowledge, customer service and up-selling techniques.
  • Assisted customer by locating items, processing payments, and carrying out heavy purchases
  • Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty

Project Manager/Lead Sales Representative

Flatline Construction & Restoration
05.2022 - 05.2023
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Provided leadership and moral support to work crews
  • Responsible for helping create plans and following through to facilitate successful building projects.
  • Communicated with both crews and homeowners by often reviewing and revisiting building plans to review current services and ensure consistent goals with one another.
  • Selected and distributed product based on project needs and specifications.
  • Served clients with knowledgeable, friendly support
  • Developed leads based on product knowledge and solutions, promoting conversion of prospective clients into true buyers
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Maintained current knowledge of evolving changes in product marketplace.
  • Trained, coached, and mentored new sales associates for maximum performance
  • Provided exceptional customer service to foster client loyalty and satisfaction

Customer Service Representative

Hide And Seek Recovery
03.2019 - 03.2021
  • Developed professionalism and essential customer service skills, managed and maintained up to 350+ customer accounts daily.
  • Interacted with clients not only via telephone, but also email and fax when necessary.
  • Responded to and resolved customer inquiries efficiently, courteously and professionally, offering excellent support.
  • Completed both in and outbound calls regularly to financial institutions (lien holders) such as IRIS, ARS/ Web Tracker, and Del Mar. Par
  • Utilized RDN program to analyze, update, and maintain accurate and up-to-date customer information, allowing for more efficient productivity.
  • Gained knowledge and experience using QuickBooks.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Answered constant flow of customer calls with minimal wait times
  • Answered customer telephone calls promptly to avoid on-hold wait times

Education

High School Diploma -

Winfree Academy Charter School
Lewisville, TX
02.2015

Skills

  • Friendly and Positive Attitude to aid in Client Relations, Engagement and Retention
  • Fast-Paced Learner
  • Knowledgeable in POS Transactions
  • Skilled in Microsoft Office and Accounting Software
  • Product Storage Organization and Inventory Control
  • Food Handler Certified - Food Safety Guidelines
  • Proficient in Closing Procedures, Cash Counting/Cash Deposits, and Maintaining Clean Work Areas for following shift
  • Educated in Sales Techniques and Marketing
  • Experience with Training and Overseeing New Hires

Timeline

Convenience Store Clerk

Quick Check
05.2023 - Current

Project Manager/Lead Sales Representative

Flatline Construction & Restoration
05.2022 - 05.2023

Customer Service Representative

Hide And Seek Recovery
03.2019 - 03.2021

High School Diploma -

Winfree Academy Charter School

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Jaden Deaton