Summary
Overview
Work History
Skills
Courses Completed:
Timeline
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Jaden Donald

Jacksonville,FL

Summary

Quality Assurance Analyst specializing in complaint resolution and quality SOPs development. Expertise in training and mentoring teams to drive product quality improvement. Skilled in problem-solving and fostering professional relationships.

Overview

7
7
years of professional experience

Work History

Consultant (12 Week Contract)

Arglass
07.2025 - 11.2025
  • Assisted in quality control inspections of glass products.
  • Collaborated with team members to meet production goals.
  • Provided guidance and training to new team members as needed in order to meet performance goals.
  • Conducted routine laboratory tests and experiments following standard protocols.

Customer Service Representative

Renaissance Windows and Doors
04.2023 - 07.2025
  • Managed customer inquiries across multiple communication channels, ensuring timely resolution and satisfaction.
  • Developed and implemented process improvements to enhance workflow efficiency and customer experience.
  • Analyzed customer feedback to identify trends and recommend actionable solutions for service enhancement.
  • Led initiatives to streamline response times, resulting in improved overall service performance metrics.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Quality Control Inspector

Anchor Glass Container Corporation
06.2018 - 03.2023
  • Monitored testing procedures to ensure that all tests were performed according to established item specifications, standard test methods, and protocols.
  • Facilitated routine laboratory tests following standard protocols to ensure product quality.
  • Conducted comprehensive quality control inspections of glass products to ensure adherence to industry standards.
  • Conducted root cause analysis for non-conformance issues, driving corrective actions.

Skills

  • Problem-solving
  • complaint resolution
  • Team leadership & development
  • relationship building
  • quality SOPs development
  • laboratory testing

Courses Completed:

Quality Assurance Principles, Product Testing Techniques, Data Analysis in Manufacturing

Timeline

Consultant (12 Week Contract)

Arglass
07.2025 - 11.2025

Customer Service Representative

Renaissance Windows and Doors
04.2023 - 07.2025

Quality Control Inspector

Anchor Glass Container Corporation
06.2018 - 03.2023
Jaden Donald