Jaden Evans
Grand Blanc,MI
Summary
Accomplished Assistant Store Manager at KBP Foods, adept in staff management and customer experience enhancement. Spearheaded recruitment and training initiatives, significantly raising satisfaction rates. Excelled in inventory management and strategic sales planning, demonstrating exceptional problem-solving and leadership skills. Achieved notable improvements in store performance and team cohesion.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
KBP Foods
06.2023 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Assisted in recruiting, hiring and training of team members.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Team Lead
Flatrock Manor
06.2022 - 06.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision making.
Team Lead Sales Associate
Crocs Inc
03.2021 - 06.2022
- Mentored junior sales associates, resulting in their rapid progression within the company.
- Streamlined sales processes for increased efficiency and improved team performance.
- Established a culture of continuous learning by encouraging feedback from peers on ways to improve personal selling skills or overall team dynamics.
- Increased sales revenue by developing and implementing effective sales strategies for the team.
- Ensured timely completion of required administrative tasks such as expense reporting, performance evaluations, and goal-setting documentation for all team members.
- Drove increased customer retention by consistently following up on completed sales and ensuring client satisfaction.
- Contributed to team objectives in fast-paced environment.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Trained new employees on customer service, money handling and organizing strategies.
Team Member / Shift Manager
KBP Foods
09.2018 - 03.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
Education
No Degree - Bachelor of Psychology
Saginaw Valley State University
Bay City, MI05-2026
High School Diploma -
Grand Blanc High School
12500 Holly Road 05-2019
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Store Organization
- Time Management
- Team Building and Leadership
- Store Opening and Closing
- Employee Scheduling
- Hiring and Training
- Staff Management
- Inventory counting
Timeline
Assistant Store Manager
KBP Foods
06.2023 - Current
Team Lead
Flatrock Manor
06.2022 - 06.2023
Team Lead Sales Associate
Crocs Inc
03.2021 - 06.2022
Team Member / Shift Manager
KBP Foods
09.2018 - 03.2021
No Degree - Bachelor of Psychology
Saginaw Valley State University
High School Diploma -
Grand Blanc High School