Jaden Hill- Massarotti
Arcata,CA
Summary
Hardworking and reliable student focused on going above and beyond to support team and serve customers. Trained in serving and offering top-notch customer service abilities. Motivated to continue to learn and grow as customer service professional.
Overview
9
9
years of professional experience
Work History
FOH Team Member
Chick Fill A
08.2023 - 06.2025
- Delivered exceptional customer service to enhance guest experiences.
- Maintained cleanliness and organization of front-of-house areas to ensure compliance with health standards.
- Collaborated with team members to streamline order accuracy and improve service speed.
- Assisted in training new staff on operational procedures and customer interaction protocols.
- Handled cash transactions accurately, ensuring accountability and reconciliation at shift end.
- Resolved customer complaints promptly, enhancing satisfaction and loyalty through effective communication.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Answered customers' questions, recommended items, and recorded order information.
Basketball Scorekeeper
Open Gym Premier
05.2021 - 06.2025
- Arrived early for games to set up equipment and check facilities.
- Managed game clock, including start and stop times and time-out periods.
- Maintained official records of games, including scores, player stats, and infractions.
- Completed detailed reports and time sheets for each [Type] game.
- Operated electronic, manual, and digital score boards at different play locations.
- Set up equipment for spectators, including benches, chairs, and bleachers.
- Maintained clear and consistent game rules in line with local guidelines and the sport's official regulations.
- Taught and explained rules and regulations regarding sport and facility, particularly for beginner levels.
- Studied [Type] rules to keep accurate score in fast-paced games.
- Developed standardized formats for reporting scores, improving communication with coaching staff and players.
- Contributed to a well-organized event by setting up the scorer''s table prior to each game.
Barista
Starbucks
08.2022 - 03.2023
- Prepared and served high-quality beverages to ensure customer satisfaction.
- Maintained cleanliness and organization of workstations for efficient workflow.
- Assisted in training new staff on beverage preparation techniques and customer service standards.
- Managed inventory levels, ensuring timely restocking of supplies to meet demand.
- Implemented upselling techniques, enhancing customer experience and increasing sales.
- Maintained a clean and organized workspace for optimal productivity and safety.
Kids Activities Team Member
Basketball Camp
07.2021 - 08.2021
- Reached out to the community to promote recreational events and bring in new participants.
- Protected participants by maintaining discipline and teaching every person about proper safety techniques.
- Followed established guidelines and procedures.
- Developed proactive treatment goals and recreational plans based on skilled assessment of each patient.
Cashier
3941 Tamales
01.2016 - 10.2020
- Processed cash register transactions by inputting product costs and giving back change.
- Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift.
- Adhered to all cash handling policies and procedures.
- Greeted all customers and provided prompt and friendly service.
- Recognized for providing efficient service with high degree of accuracy.
Education
High School Diploma -
Santa Fe High School
Santa Fe Springs, Ca06.2021
Associate of Arts - Psychology
Rio Hondo College
Whittier, CA06-2025
Skills
- Versatile
- Dedicated Worker
- Very Polite
- Great Communication Skills
- Leadership Experience
- Organized
Timeline
FOH Team Member
Chick Fill A
08.2023 - 06.2025
Barista
Starbucks
08.2022 - 03.2023
Kids Activities Team Member
Basketball Camp
07.2021 - 08.2021
Basketball Scorekeeper
Open Gym Premier
05.2021 - 06.2025
Cashier
3941 Tamales
01.2016 - 10.2020
High School Diploma -
Santa Fe High School
Associate of Arts - Psychology
Rio Hondo College