Jaden Hodges
Saint George,UT
Summary
Professional service manager with strong experience in overseeing regional operations. Adept at fostering team collaboration and driving results through strategic planning and problem-solving. Skilled in customer service management, process improvement, and staff development. Known for adaptability and reliability in dynamic environments.
I have been the service and parts manager for Marine United for over 5 years.
My responsibilities include but are not limited to:
- Service writing
- Inventory management
- Parts / service sales
- Insurance claims
- Warranty Claims
- Customer relationship management
- Employee management / HR responsibilities
Each year we have seen anywhere between 5-10% revenue growth in the parts and service department and have successfully retained top CSI scores between 95-100 percentile. For two years in a row we have received a national CSI reward in customer satisfaction in service specifically.
This year we have been voted as Best of Southern Utah for the state's best Powersports Dealership by our trusted customers.
Overview
9
9
years of professional experience
Work History
Regional Service Manager
Marine United
05.2020 - Current
- Built a high-performing regional service team by recruiting top talent, setting expectations, and providing ongoing feedback and coaching.
- Promoted a safety-first culture within the region by enforcing compliance with health and safety regulations at all facilities under my oversight.
- Collaborated with sales teams to identify upsell opportunities, contributing to increased revenue generation within the region.
- Oversaw inventory control measures within the region, reducing excess stock while maintaining adequate supplies for efficient operations.
- Championed process improvements that resulted in decreased turnaround times for service requests while maintaining quality standards.
- Managed customer escalations effectively, ensuring timely resolutions and minimizing negative impacts on client relationships.
- Reduced customer complaints and improved satisfaction rates through proactive problem resolution and clear communication.
Church Missionary
Church Of Jesus Christ Of Latter Day Saints
06.2018 - 04.2020
- Assisted visiting pastors in delivering culturally relevant sermons during mission trips abroad.
- Provided pastoral care to individuals and families during times of crisis, offering emotional support and guidance.
- Delivered impactful sermons that inspired personal reflection and spiritual growth among congregants.
- Led volunteer teams in the construction of churches, schools, and medical clinics in underserved areas.
Customer Service Representative
Skills Fitness
10.2016 - 06.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Viewmont Highschool
Bountiful, UT06.2018
No Degree - Business Administration And Management
Western Governors University
Salt Lake City, UT06-2028
Skills
- Productivity measurement
- Revenue opportunities
- Operational efficiency
- Staff development
- Sales support
- Staff training and development
- Operations management
Timeline
Regional Service Manager
Marine United
05.2020 - Current
Church Missionary
Church Of Jesus Christ Of Latter Day Saints
06.2018 - 04.2020
Customer Service Representative
Skills Fitness
10.2016 - 06.2018
High School Diploma -
Viewmont Highschool
No Degree - Business Administration And Management
Western Governors University
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