JADEN IBUKUN
Powder Springs,US
Summary
Motivated individual. Focused on customer service Team member who is well-versed in the regulatory requirements governing food and workplace safety. Professional with a track record of success in the food service industry. Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. Dedicated to exceeding customer expectations, improving operations, and assisting team members. With excellent service, we are dedicated to maximizing customer satisfaction and promoting loyalty. In fast-paced establishments, efficient at handling multiple tasks at once. Strong believer in good customer service Knowledgeable about food safety standards. Good with math for cash counting. Conflict resolution Customer service Task prioritization Cash Handling Food preparation Team standards Good complaint resolution skills. Reports to management
Overview
3
3
years of professional experience
Work History
Cafe Associate
Sam's Club
Douglasville, GA
04.2023 - Current
- Trained new employees on operating procedures, product knowledge and customer service techniques.
- Maintained cleanliness of work area and restocked supplies as needed.
- Handled special requests from customers in a timely fashion while ensuring satisfaction.
- Performed opening and closing procedures for the cafe.
- Communicated inventory needs to management team for ordering purposes.
- Resolved any discrepancies with customer orders quickly and efficiently.
- Greeted customers, answered questions, and provided excellent customer service.
- Resolved customer complaints in a professional manner while maintaining positive attitude.
- Monitored expiration dates on food items to ensure freshness.
- Ensured compliance with all health department regulations regarding food safety.
- Operated cash register to process payments from customers.
- Organized storage areas for efficient stocking of products.
- Restocked food, utensils and supplies throughout each shift.
- Opened or closed cafe according to daily checklists to keep establishment safe, organized and customer-ready.
- Responded to customer concerns efficiently, accurately and with detailed information.
- Trained new employees on restaurant policies, procedures, and customer service standards.
- Issued receipts, refunds, credits or change due to customers.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Assisted customers over the phone regarding store operations, product information and order placement.
Sandwich Artist
Subway
Powder Springs, GA
11.2021 - 04.2022
- Maintained high quality of customer service while working a fast paced operation
- Maintained clean place to prepare food with high sanitary standards
- Demonstrated integrity and honesty while interacting with guests, team members and managers
- Greeted customers and provided excellent customer service
- Pleasantly and courteously interacted with customers
- Kept the customer and food preparation areas clean and well-organized for maximum efficiency
- Was responsible for food preparation in order to meet franchise standards for quantity, speed, and packaging
- Assisted in the preparation of food by cutting, chopping, and marinating meats, vegetables, and fruits
- Organized freezers, refrigerators, and storage rooms by receiving, recording, and moving food and beverage supplies and products
- Completed all daily tasks and aided other members of the team as needed
- Cleaned the kitchen, as well as the tools and equipment used in the preparation of foo
- Issued receipts, refunds, credits or change due to customers.
- Followed company security procedures for handling large sums of money.
Education
Associate of Applied Science - CIST Cybersecurity Diploma
Chattahoochee Technical College
Marietta, GA05-2024
High School -
McEachern High School
05-2022
Skills
- Focused on customer service
- Team member who is well-versed in the regulatory requirements governing food and workplace safety
- Professional with a track record of success in the food service industry
- Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements
- Dedicated to exceeding customer expectations, improving operations, and assisting team members
- With excellent service, we are dedicated to maximizing customer satisfaction and promoting loyalty
- In fast-paced establishments, efficient at handling multiple tasks at once
- Strong believer in good customer service
- Knowledgeable about food safety standards
- Good with math for cash counting
- Conflict resolution
- Task prioritization
- Cash Handling
- Food preparation
- Team standards
- Good complaint resolution skills
- Reports to management
- Food Preparation
- Food safety knowledge
- Food presentation
- Call Management
- Appointment Scheduling
- Grammar
- High-energy attitude
- Active Listening
Languages
English
Full Professional
Timeline
Cafe Associate
Sam's Club
04.2023 - Current
Sandwich Artist
Subway
11.2021 - 04.2022
Associate of Applied Science - CIST Cybersecurity Diploma
Chattahoochee Technical College
High School -
McEachern High School