Jaden Jackson
Paso Robles,CA
Summary
Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations.
Overview
1
1
year of professional experience
Work History
Head Hostess
Andrea Steel
10.2021 - 11.2022
- Enhanced customer satisfaction by efficiently managing reservations and accommodating special requests.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Collaborated with management to develop strategies for improving overall guest experience and increasing repeat business.
- Handled guest complaints tactfully and diplomatically, working to find satisfactory resolutions promptly.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Served as a liaison between guests and management in addressing concerns or special requests in real-time.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
Bachelor of Arts - Child And Adolescent Studies
California State University - Fullerton
Fullerton, CA05.2027
High School Diploma -
Paso Robles High School
Paso Robles, CA06.2023
Skills
- Complaint resolution
- Data Entry
- Scheduling
- Call Management
- Complaint Handling
- Active Listening
- Coordination
- Problem-solving abilities
Timeline
Head Hostess
Andrea Steel
10.2021 - 11.2022
Bachelor of Arts - Child And Adolescent Studies
California State University - Fullerton
High School Diploma -
Paso Robles High School