Jaden Johnston
El Cajon,CA
Summary
Experienced Cocktail Server with a proven track record of delivering exceptional service to drive sales growth. Possessing extensive knowledge in spirits, excels in utilizing exceptional steps of service and proficiency in Micros and SSI to provide top-notch service. Committed to upholding efficiency and accuracy even during high-traffic periods, consistently ensures a seamless experience for customers.
Overview
3
3
years of professional experience
Work History
Cocktail Server
Retreat
2024.03 - Current
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
Busser
Suerte Cantina
2023.10 - 2024.03
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and continously completing tasks to improve productivity and keep tables ready for incoming guests.
Host and Busser
Retreat
2023.03 - 2023.10
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, Cabanas / Daybeds, and menu information.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Gained some experience food running and bussing toward the end of the pool season
Member Service Representative
Crunch Fitness
2021.10 - 2022.08
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Promoted a positive work environment by fostering open communication between colleagues and supervisors.
Member Service Representative
Planet Fitness
2021.05 - 2021.10
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Educated customers about memberships and pricing to encourage increased sales.
Education
High School Diploma -
Granite Hills High School
El Cajon, CA06.2020
Skills
Customer Service
Cash Handling
Alcohol awareness
Speed and Efficiency
Strong Communication Skills
Positive demeanor
Timeline
Cocktail Server
Retreat
2024.03 - Current
Busser
Suerte Cantina
2023.10 - 2024.03
Host and Busser
Retreat
2023.03 - 2023.10
Member Service Representative
Crunch Fitness
2021.10 - 2022.08
Member Service Representative
Planet Fitness
2021.05 - 2021.10
High School Diploma -
Granite Hills High School
Similar Profiles
Ellie HorrocksEllie Horrocks
Restaurant waiter at RetreatRestaurant waiter at Retreat
David BurtonDavid Burton
Administrative Assistant at Granite Belt Retreat and BreweryAdministrative Assistant at Granite Belt Retreat and Brewery
Samuel JohnsonSamuel Johnson
Camp Counselor at Lutheran Valley RetreatCamp Counselor at Lutheran Valley Retreat