Jaden Kelly
Douglasville,GA
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
3
3
years of professional experience
Work History
Customer Care Representative
Home Depot
Douglasville, GA
05.2022 - Current
- Provided accurate, valid, and complete information to customers.
- Resolved customer complaints promptly and professionally.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their request
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
Intern
Internship at Atlanta communities
Atlanta, GA
01.2022 - 05.2022
- Created content for website pages, blog posts, and other online platforms.
- Provided administrative support by completing tasks such as filing documents and scheduling meetings.
- Contributed ideas during brainstorming sessions to generate creative solutions.
Education
Some College (No Degree) - Computer And Information Sciences
West Georgia Technical College
DouglasvilleSome College (No Degree) - Data Processing Technology
Kennesaw State University
Kennesaw, GASkills
- Data Entry
- Appointment Scheduling
- Customer Service
- Database Research
- Email correspondence
- Payment Processing
Timeline
Customer Care Representative
Home Depot
05.2022 - Current
Intern
Internship at Atlanta communities
01.2022 - 05.2022
Some College (No Degree) - Computer And Information Sciences
West Georgia Technical College
Some College (No Degree) - Data Processing Technology
Kennesaw State University