Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jaden Mendoza

Summary

Professional guest services expert prepared for role requiring high standards and results-driven approach. Experience in creating positive guest experiences and resolving issues efficiently. Collaborative team player focused on achieving results and adapting to changing needs. Skilled in customer service, problem-solving, and effective communication.

Overview

11
11
years of professional experience

Work History

Guest Service Attendant/Night Audit

Table Mountain Casino
02.2025 - 07.2025
  • - Accurately entered and updated guest information in the hotel management system.
  • Resolved guest complaints promptly, maintaining professionalism under pressure.
  • Implemented feedback mechanisms to gather guest insights for continuous service improvement.
  • - Provided excellent customer service by addressing guest inquiries and resolving issues promptly.
  • - Helped guests with their bags and any information they needed.
  • - Made sure the following shift had everything needed to have a good shift.
  • Provided exceptional guest service, ensuring positive experiences and high satisfaction levels.
  • Managed front desk operations, efficiently handling check-ins, check-outs, and inquiries.

Cashier

Mikes Grill
01.2023 - 02.2024
  • - Took customers' orders accurately and efficiently in a fast-paced environment.
  • - Operated the cash register and handled cash and card transactions.
  • - Assisted in food preparation and cooking to ensure timely service.
  • - Ensured customers were happy with their orders and made sure they had everything they needed.
  • Maintained accurate cash drawer, ensuring all funds accounted for daily.
  • Trained new staff on register operations and customer service protocols.
  • Implemented inventory management practices, reducing stock discrepancies.
  • Resolved customer complaints promptly, enhancing overall satisfaction levels.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.

AR assistant

Aria Community Health Center
02.2022 - 12.2022
  • - Reviewed patient statements to ensure accuracy of billing amounts.
  • - Prepared and sent out patient statements in a timely manner.
  • - Supported the billing department with administrative and clerical tasks.
  • Supported administrative tasks, ensuring compliance with organizational policies and maintaining accurate records.

Lead Cashier

Tachi Palace Hotel & Casino
04.2021 - 02.2022
  • Supervised daily cash operations, ensuring accuracy and efficiency in financial transactions.
  • Trained new cashiers on register procedures and customer service best practices.
  • Implemented inventory control measures to minimize discrepancies and optimize stock levels.
  • Monitored cash drawer balances, identifying and resolving variances promptly.
  • Provided exceptional customer service, addressing inquiries and resolving issues effectively.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.

Cashier

Ross Dress for Less
06.2016 - 02.2017
  • Processed customer transactions efficiently using POS systems.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Cashier

Mikes Grill
05.2016 - 03.2019
  • Assisted customers with inquiries, providing exceptional service and support.
  • Collaborated with team members to streamline checkout procedures.
  • Developed promotional displays to boost product visibility and sales engagement.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Host

Reyna's Restaurant
03.2014 - 03.2015
  • Greeted and seated guests, ensuring positive first impressions and optimal dining experiences.
  • Managed reservation system, optimizing seating arrangements to enhance service efficiency.
  • Coordinated with kitchen and serving staff to ensure timely food delivery and guest satisfaction.
  • Monitored dining area for cleanliness and ambiance, addressing issues proactively to maintain quality standards.

Education

High School Diploma -

Lemoore High School
05.2012

Skills

  • Creativity
  • Leadership
  • Organization
  • Problem solving
  • Team player mentality
  • Hospitality background
  • Professional demeanor
  • Food and beverage handling
  • Hotel software expertise
  • Guest relations expertise
  • Multi-tasking
  • Patience and composure

Timeline

Guest Service Attendant/Night Audit

Table Mountain Casino
02.2025 - 07.2025

Cashier

Mikes Grill
01.2023 - 02.2024

AR assistant

Aria Community Health Center
02.2022 - 12.2022

Lead Cashier

Tachi Palace Hotel & Casino
04.2021 - 02.2022

Cashier

Ross Dress for Less
06.2016 - 02.2017

Cashier

Mikes Grill
05.2016 - 03.2019

Host

Reyna's Restaurant
03.2014 - 03.2015

High School Diploma -

Lemoore High School

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