Jaden Mercado
Spring Hill,TN
Summary
Hello, my name is Jaden Mercado! I seek to expand my own skills and contribute to company success. To others that I have interacted with, I am considered hardworking, ethical, detail-oriented, and overall fast learner! I aim to discover myself while I work, aiming for a higher goal and eventually save enough money and skills to further my education, or seek more goals to achieve!
I am experienced with team leadership, ensuring smooth operations and high productivity, as well as high morale. I always seek of ways to enhance team performance and maintain operational efficiency, while being a leader that everyone can respect as their own!
Overview
4
4
years of professional experience
Work History
Shift Supervisor
HONEST COFFEE ROASTERS LLC
03.2025 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Increased company revenue by establishing and training an efficient workforce capable of handling +10,000$ days with ease.
- Helped store management meet standards of service and quality in daily operations.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
- Collaborated with other leaders and executives to direct workflow and support operations.
Barista
HONEST COFFEE ROASTERS LLC
06.2024 - 03.2025
- Prepared house-made ingredients and prepared ingredients accordingly for use.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Streamlined ordering process, reducing wait times and increasing customer satisfaction.
- Recognized different varieties of roasts along with their origin and status.
- Contributed to a positive and time-efficient team environment through effective communication and collaboration with colleagues.
Barista
THE CAMP HUNTSVILLE LLC
04.2024 - 05.2024
- Described menu items and suggested products to customers.
- Followed money handling guidelines to verify check total, monitor tip disbursement and manage cash drawer.
- Navigated periods of high volume with calm demeanor to keep store operating to standard.
- Used upselling techniques to boost order value, generating additional revenue.
- Utilized time management skills to multitask efficiently during busy periods without sacrificing quality or customer service.
- Prepared specialty coffee beverages measured to the exact gram.
- Created house-made syrups and condiments by scratch, measuring and packaging syrups for use and retail.
Barista Shift Lead
CRESCENT HOTELS AND RESORTS
09.2022 - 03.2024
- Led teams through onboarding process for swift integration into daily operations.
- Delivered high quality training for new team members.
- Tracked employee performance to determine areas of strength and improvement.
- Executed daily opening and closing procedures to company standard.
- Monitored numerous employee activities and assigned tasks to cover demand.
- Inspired teams using motivational leadership style.
- Organized seasonal specialties to ensure business attraction.
- Evaluated staff performance, communicating feedback, and setting personal goals.
- Ensured proper inventory levels were maintained through accurate ordering of supplies as needed.
- Created positive work environment that fostered teamwork and encouraged open communication.
- Assisted in other departments of the hotel to ensure overall productivity and success.
Barista
SIMON PROPERTY GROUP
06.2022 - 08.2022
- Monitored beverage stations to maintain appropriate levels of syrups, sauces, milk, cups, lids, straws, napkins, etc, refilling as necessary.
- Participated in ongoing training sessions to stay updated on industry trends, products, and techniques.
- Operated cash register, processed customer payments, and provided accurate change.
- Steered customers toward specials with suggestions and vibrant descriptions.
- Met upsell goals by promoting high-profit items to every customer.
Barista Trainer
AZTEC SHOPS LTD
06.2021 - 05.2022
- Strengthened instructor skills and knowledge with careful evaluations.
- Delivered results using role-playing, simulations and lectures.
- Motivated employees to exceed expectations, maintaining high job satisfaction and minimizing turnover with collaborative atmosphere.
- Collaborated with team members to provide efficient service during peak hours.
- Greeted customers warmly and engaged in friendly conversation while taking their orders.
Education
High School Diploma -
Otay Ranch High School
Oxnard, CA07.2021
No Degree - Computer Engineering
San Diego State University
San Diego, CA05-2025
Skills
- Time Management
- Customer Service
- Problem Solving
- Money Handling
- Staff Motivation
- Inventory Control and Record Keeping
- Staff Management
- Food Safety
Timeline
Shift Supervisor
HONEST COFFEE ROASTERS LLC
03.2025 - Current
Barista
HONEST COFFEE ROASTERS LLC
06.2024 - 03.2025
Barista
THE CAMP HUNTSVILLE LLC
04.2024 - 05.2024
Barista Shift Lead
CRESCENT HOTELS AND RESORTS
09.2022 - 03.2024
Barista
SIMON PROPERTY GROUP
06.2022 - 08.2022
Barista Trainer
AZTEC SHOPS LTD
06.2021 - 05.2022
High School Diploma -
Otay Ranch High School
No Degree - Computer Engineering
San Diego State University
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