Jaden Miller
West Bloomfield,MI
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.Aiming to leverage my abilities to successfully fill an administrative role at your company. I am frequently praised as hard-working by my peers and I can be relied upon to help your company achieve its goals.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Medical Center Pediatrics
12.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Confirmed appointments, communicated with clients, and updated client records.
Customer Service Representative
R1 RCM
05.2022 - 12.2023
- Develop and maintain positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems
- Navigate multiple computer systems and applications and utilized search tools to find information
- Coordinate with other departments to verify customer order fulfillments ie., patient demographics
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Check Patients in for their appointment and direct the patients to the changing area
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Code Enforcement Clerk Intern
City of Southfield
08.2021 - 12.2021
- Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer
- Answer telephones, direct calls, and take messages
- Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers
- Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail
- Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
- Supported senior clerks with document preparation, resulting in smoother workflow and increased productivity.
- Provided reception coverage when needed; greeting clients professionally while managing appointments appropriately.
Education
High School -
West Bloomfield High School
06.2021
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Appointment Scheduling
Timeline
Front Desk Receptionist
Medical Center Pediatrics
12.2023 - Current
Customer Service Representative
R1 RCM
05.2022 - 12.2023
Code Enforcement Clerk Intern
City of Southfield
08.2021 - 12.2021
High School -
West Bloomfield High School
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