Jaden Munn
Palm Harbor,FL
Summary
Service-oriented Registered Pharmacy Technician with years of varied and fast-paced customer service experience. Efficient and devoted eternal learner.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pharmacy Technician I
Empath Health
10.2021 - Current
- Communicated with patients and healthcare providers to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Counted and labeled prescriptions with correct item and quantity.
- Answered incoming phone calls and addressed questions from customers and healthcare providers regarding scripts and hospice formulary.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Restocked automated medication dispensing equipment.
- Measured and compounded non-sterile medications following standard procedures.
- Solved customer problems over telephone and through email by providing assistance with requesting refills, navigating systems, and locating items.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Stocked, labeled and inventoried medication to keep accurate records.
- Answered phone promptly and directed incoming calls to correct offices.
- Exceeded goals through effective task prioritization and great work ethic.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Maintained physical and computer-based filing systems.
- Trained and guided new pharmacy technicians.
Registered Pharmacy Technician
CVS Pharmacy
12.2020 - 09.2021
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Stocked, labeled and inventoried medication to keep accurate records.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
- Set up and modified patient profiles in RxConnect to include current information such as medications and insurance details when entering new scripts.
- Helped customers complete purchases, locate items and join reward programs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Guided patients through the Covid-19 testing process in the drive-through.
Deli Clerk
Publix Super Market
06.2018 - 11.2020
- Operate slicing or wrapping machines.
- Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning.
- Take customer orders and convey them to other employees for preparation.
- Clean or sanitize work areas, utensils, or equipment.
- Promote company products, services, and savings plans when appropriate.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Train or instruct employees in job duties or company policies or arrange for training to be provided.
- Provide employees with guidance in handling di cult or complex problems or in resolving escalated complaints or disputes.
- Stored refrigerated and frozen items at correct temperatures to comply with food safety rules.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Offered product samples to customers, generating additional sales through taste-testing
- Greeted customers at counter to fulfill requests and answer questions
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
Education
Bachelor of Science - Human Resources And Organizational Leadership
Rasmussen University
Virtual09.2024
Associate of Arts - General Studies
College of Central Florida
Ocala, FL08.2020
High School Diploma -
Citrus High School
Inverness, FL05.2017
Skills
- Prepare bubble packs
- High Social Awareness
- Confidentiality and HIPAA
- Pharmacy and customer records management
- Typing medication labels
- Immunization
- Answering questions
- Insurance Billing
- Processing Payments
- Team Player
- Maintaining Files
- Computer Literacy
Certification
Certified Microsoft Specialist
AHA Basic Life Support (BLS)
Hobbies
- Learning American Sign Language (ASL) and Japanese
- Graphic Design
- Writing
- Art
- Pinball
Timeline
Pharmacy Technician I
Empath Health
10.2021 - Current
Registered Pharmacy Technician
CVS Pharmacy
12.2020 - 09.2021
Deli Clerk
Publix Super Market
06.2018 - 11.2020
Bachelor of Science - Human Resources And Organizational Leadership
Rasmussen University
Associate of Arts - General Studies
College of Central Florida
High School Diploma -
Citrus High School